topic Re: Arlo Pro 3 - CVR Timeline Not Working in Arlo Pro 3

Arlo Pro 3 - CVR Timeline Not Working

Rak9378 — Fri, 06 Mar 2020 04:30:26 GMT

I'm having an issue seeing the Timeline for my one camera that has a CVR subscription. I'm trying to view it using the Arlo iOS App (on both an iPhone 11 and iPad Air and each has the latest software) and it simply wont load any history. If I try scrolling it jumps back to live. When I hit the calendar I do see green dots under the dates so I now it is recording. I just can't access the video. I have the same issue when I try to view on my desktop. It worked a few times on Firefox but it wasn't consistent and now it is not working at all. I've also tried Edge and Chrome with no success.

Has anyone figured out a fix for this issue? I've already done all the basic fixes. I'm also using the latest Arlo App. I hate that i'm paying $10 a month for something I can't even access.

Thanks

Re: Arlo Pro 3 - CVR Timeline Not Working

JamesC — Fri, 06 Mar 2020 17:11:34 GMT

Rak9378,

The Arlo development team is currently investigating reports of this issue. We will provide an update as soon as we have more information to share with the community.

JamesC

Re: Arlo Pro 3 - CVR Timeline Not Working

Chap10 — Fri, 06 Mar 2020 18:37:52 GMT

I'm also having the same issue this whole week. Mine, however, is with the Arlo Pro 2.

Re: Arlo Pro 3 - CVR Timeline Not Working

Rak9378 — Fri, 06 Mar 2020 18:54:53 GMT

JamesC,

Thank you for the reply. How long have they been investigating the issue? I found similar posts complaining of this issue on the Arlo Community Board going back to early 2019. If it is going to be months before it is fixed I don't see why I should continue paying for the subscription.

Thanks

Re: Arlo Pro 3 - CVR Timeline Not Working

Elijah286 — Mon, 09 Mar 2020 00:50:51 GMT

Also having the same problem. Any updates? Why am I paying for something that doesn’t work?

Re: Arlo Pro 3 - CVR Timeline Not Working

Jayb333 — Tue, 12 May 2020 03:44:08 GMT

Hi JamesC,

How far are they on resolving this issue?

Because I have just recently subscribed to CVR and it worked for 2 days and stopped. I cannot go back and see any footage from after the 9th of May. It only shows the live feed.

I too don’t want to pay for a service that doesn’t work.

Could you please advise ASAP?

Thanks in advance.

Re: Arlo Pro 3 - CVR Timeline Not Working

Brianc1998 — Sat, 13 Jun 2020 15:23:55 GMT

I am having the same issue. It worked for a couple of months. About a werk ago, it seems to not show the timeline. I see notes show up in app that loading playlist. It occasionally loads if persistent in playing, loading, restarting base, ... it is inconsistent and glitchy.

Re: Arlo Pro 3 - CVR Timeline Not Working

Jephreyyu — Fri, 16 Oct 2020 19:59:54 GMT

Same here, had CVR working for months and suddenly stopped working, tech support not helpfull, keeps blaming the device even tho I tried 5 different devices that all worked before. They just want me to keep paying the subscription fee so I filed a dispute with my CC for services not rendered