topic Can no longer see video in my library (Arlo Po 3 ) . Alerts still come in and the video is recorded. in Arlo Pro 3

Can no longer see video in my library (Arlo Po 3 ) . Alerts still come in and the video is recorded.

5572020 — Sun, 30 Jun 2024 17:54:22 GMT

As of 27- Jun-2024 I can no longer see video in my library. Alerts still come in and the videos are locally recorded but the Arlo app cannot see them in the library. When accessing the library an error stating "There was an error obtaining your library. Arlo team is working on this issue." and a button labeled "Try Again". This system has worked fine for 3 years with no changes in location or settings. Is anyone else experiencing a similar issue? Is there any solution? Is it a known issue that Arlo is working on? The Software is 4.15_28681 cameras are pro3 (hardware H9) with firmware 1.060.13.0_23_19c4503. Base station is VMB4540r2 with firmware 1.24.0.1_1528)8938370.

Re: Can no longer see video in my library (Arlo Po 3 ) . Alerts still come in and the video is recor

jguerdat — Tue, 02 Jul 2024 14:24:51 GMT

To be clear, you've checked your subscription status, correct?

Try rebooting your phone and reinstalling the app as well as using the web client on a computer browser (my.arlo.com) to see if there's a difference.

Re: Can no longer see video in my library (Arlo Po 3 ) . Alerts still come in and the video is recor

5572020 — Wed, 03 Jul 2024 13:28:25 GMT

No subscription, only use local storage (which is working, only the Arlo app does not see the recordings in the library). The Arlo Web app also does not recognize recordings in the local library (with no subscription, there is no cloud storage used). I did notice that Arlo states (on the firmware page for the Pro 3) a camera firmware upgrade for the Pro 3 to VMC4040P 1.080.14.0_654_e50ddf2 on June 10, 2024 and I see my cameras are at firmware 1.060.13.0_23_19c4503. But if I check for a firmware upgrade none are found. Can these be "forced"?

Re: Can no longer see video in my library (Arlo Po 3 ) . Alerts still come in and the video is recor

5572020 — Thu, 04 Jul 2024 13:48:45 GMT

Ok, seems that de/re-installing the Arlo secure app (same version) has solved the issue. Not sure why though.