topic Re: 4540 Base offline in Arlo Pro 3

4540 Base offline

Bridgevillemike — Wed, 26 Jun 2024 19:27:24 GMT

My 4540 Base station went offline and I can't get it to reconnect. I "removed the device" and when I try to reinstall it I get the No Arlo Devices found. This system has been working fine for the last 4 years so this is a nes problem

Re: 4540 Base offline

jguerdat — Thu, 27 Jun 2024 13:08:34 GMT

What does the LED show when first completely booted (~2 minutes)? Try resetting the hub by holding the reset button for >15 seconds until the LED starts flashing amber. If that doesn't help, you can try connecting the hub using a computer browser (my.arlo.com) since that sometimes works better. Otherwise it sounds like a faulty hub.

Re: 4540 Base offline

StephenB — Thu, 27 Jun 2024 13:18:46 GMT

@Bridgevillemike wrote:

My 4540 Base station went offline and I can't get it to reconnect.

Do you see the base in your router's attached device list?

Re: 4540 Base offline

Bridgevillemike — Thu, 27 Jun 2024 16:56:57 GMT

When the base is powered up it goes through:

orange

blue

Flashing orange

It stays in flashing orange permanently. When the reset is held it goes through:

Blue/orange alternating

blue

flashing orange

blue

When I map my LAN it shows up on the router list.

When I ask my phone to search for Arlo device it still comes up with No Device found

Mike H

Re: 4540 Base offline

StephenB — Thu, 27 Jun 2024 17:10:50 GMT

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

blue/amber flashing normally means a firmware update is in progress. Not sure if that applies when you are holding down the reset button.
Unfortunately, blinking amber includes the catchall "some other connection error".

The mods ( @JamesC , @ShayneS , @BrookeN ) might have some suggestions.

Re: 4540 Base offline

Bridgevillemike — Wed, 03 Jul 2024 20:44:32 GMT

Is there way to determine if my base station is dead. If so is there any warranty on the base? It is about 4 years old.

Mike

Re: 4540 Base offline

StephenB — Wed, 03 Jul 2024 21:16:28 GMT

@Bridgevillemike wrote:

Is there way to determine if my base station is dead.

Start by looking at the router's attached device list, and see if the base is shown there.

@Bridgevillemike wrote:

If so is there any warranty on the base? It is about 4 years old.

The warranty is 1 year.