topic Re: Why videos stored on the base are not available? in Arlo Pro 3

Why videos stored on the base are not available?

Alger1 — Thu, 20 Jun 2024 16:13:23 GMT

My product is out of warranty. I could check the videos saved in the base before. But now it won’t work! When I click the library and tried to check the videos, it always says the videos saved on the Base are not available! And ask me to check the connections. I am sure the home same connections are great! The local storage set up and everything else looks good. Why are the videos still not available then? The way Arlo support system works is not good and doesn’t make sense because customers like me with no subscription now and with no warranty now cannot get the real support and help directly from the real agents/ experts from Arlo! This is not customer-friendly at all! This is an unfair commercialization to force people to subscribe! Bad and selfish and not long-run sights at all!

Re: Why videos stored on the base are not available?

StephenB — Thu, 20 Jun 2024 16:30:08 GMT

@Alger1 wrote:

When I click the library and tried to check the videos, it always says the videos saved on the Base are not available!

Is this happening all the time? Or only when the phone is not connected to your home wifi?

Are you using an iPhone or an iPad? Or are you using Android?

Re: Why videos stored on the base are not available?

Mausanchez — Tue, 20 Aug 2024 01:43:36 GMT

Hi, I do have the same issue.

I am using my iPhone and I am in the same WiFi but when trying to watch saved videos (Library) I do get the message that videos are not available. Please check the connection settings

Re: Why videos stored on the base are not available?

john_V — Tue, 20 Aug 2024 02:48:16 GMT

I have the same issue. Recently, after an update to the app I can no longer see videos recorded to the base station. I know the videos are being recorded as I get notifications etc. When I put the SD storage card into my laptop I can see the videos that have been recorded. I have tried hard resetting everything and setup from scratch - but no joy.

There is no way to revert back to previous versions of the app.

I bought these cameras initially because they had a good reputation. After reading through the forums, it seems that Arlo wants to have customers on a subscription, and if not, you're on your own - no support, no nothing.

Unsurprisingly, most reviews in the Google Play store are 1 Star - I will not be buying Arlo products again.

Re: Why videos stored on the base are not available?

StephenB — Tue, 20 Aug 2024 11:44:26 GMT

@john_V wrote:

I have the same issue. Recently, after an update to the app I can no longer see videos recorded to the base station.

Where are you looking for them?

Locally stored recordings aren't shown in the "Feed". Instead you need to

go to the devices page
select the base
select storage settings

Re: Why videos stored on the base are not available?

Mausanchez — Sat, 24 Aug 2024 01:48:17 GMT

I am looking for the videos in “Library”.

There is a message “videos stored on Base Station are not available. Please check your connection settings”.

Thanks

Re: Why videos stored on the base are not available?

StephenB — Sat, 24 Aug 2024 11:49:22 GMT

@Mausanchez wrote:

I am looking for the videos in “Library”.

There is a message “videos stored on Base Station are not available. Please check your connection settings”.

Is this happening when your phone is connected to your home wifi? Or only when you are using mobile data (or another wifi network)?

Re: Why videos stored on the base are not available?

Mausanchez — Sat, 24 Aug 2024 12:18:00 GMT

Hi, in both cases. In the past I was able to access the videos only when connected to my home WiFi. It just stop working and now I can no.

Thanks

Re: Why videos stored on the base are not available?

StephenB — Sat, 24 Aug 2024 14:04:50 GMT

@Mausanchez wrote:

Hi, in both cases. In the past I was able to access the videos only when connected to my home WiFi. It just stop working and now I can no.

There is a bug with port forwarding that affects iPhones and iPads (but not Android). That of course only applies if you are using an iPhone that is not connected to your home wifi.

If local access has failed, then you might need to remove everything from your account, do a factory reset of the base (paper-clip reset), and then add everything back. A real PITA.

Re: Why videos stored on the base are not available?

KachinaShadow — Tue, 27 Aug 2024 15:46:13 GMT

Haven't tried to view local recordings since installing the "feed" app but now when I access local recordings via the "feed" app I can only see the recordings for the same day (recorded after midnight) and can't see any previous days recordings. When I remove the SD card and view it on my PC, I can see all of the local recordings.

Has something changed with the "feed" app as opposed to the old "library" app or am I missing something? 🤔

Re: Why videos stored on the base are not available?

jguerdat — Wed, 28 Aug 2024 13:44:24 GMT

Feed only shows cloud recordings while the hub's settings in Storage Settings will display local recordings.

Have you tried using the calendar icon above the settings (above the Record Locally toggle)?

Re: Why videos stored on the base are not available?

KachinaShadow — Wed, 28 Aug 2024 17:08:50 GMT

@jguerdat

Sorry, I wasn't clear on my reference to "feed" as I know that feed only shows cloud recordings...I was just referring to the new "feed" app vs. the old "library" app (to distinguish between the two apps) in regards of viewing local recordings.

Good call on your part about the calendar icon 😎...I had tried the calendar but had neglected to hit the OK button so once again, good call 😁

Paul

Re: Why videos stored on the base are not available?

Paul_FCCL — Fri, 06 Sep 2024 03:35:21 GMT

“A good reputation……” ??? What…..where……when?

I can’t believe there are people still buying their products.

After dealing with Arlo and their s#%@#$tuff for over ten years., I wouldn’t even mention their reputation.

Paul

Re: Why videos stored on the base are not available?

Paul_FCCL — Fri, 06 Sep 2024 03:45:27 GMT

Hey you crazy old man, still hanging around this place?