topic Re: Arlo subscription in Arlo Pro 3

attempting to purchase an Arlo subscription for almost 1 month.

Donotbuyarlo911 — Mon, 10 Feb 2020 17:42:56 GMT

I have been attempting to purchase an Arlo subscription for almost 1 month. Apparently there is an issue with their payment portal and cannot accept any new accounts for the Arlo 3 cameras. I have spent hours trying to resolve this issue with the Arlo tech support staff and every time I’m told it’s being forwarded to our expert engineering team who will make your case a priority. It’s been 1 month and they can’t fix the issue. My cameras are useless since I cannot record anything, especially at nighttime.

Re: Arlo subscription

JamesC — Mon, 10 Feb 2020 17:42:43 GMT

I've escalated your open support ticket, an agent will reach out to you with an update soon.

JamesC

Re: Arlo subscription

tech644 — Mon, 02 Mar 2020 23:26:13 GMT

Can I add a Arlo pro 3 to my Arlo Smart Elite Plan ?

Re: Arlo subscription

StephenB — Tue, 03 Mar 2020 13:55:46 GMT

@tech644 wrote:

Can I add a Arlo pro 3 to my Arlo Smart Elite Plan ?

Please don't post duplicates.

If you haven't reached the camera limit, then you should be able to add it. I'm not sure if you can add PVR though, so you might be limited to 1080p.