topic Re: HomeKit Token reset help in Arlo Pro 3

HomeKit Token reset help

Fritz89- — Wed, 29 May 2024 11:09:14 GMT

Hallo zusammen,ich habe seit ein paar Tagen die Arlo Pro3 2k qhd (aktuelle Firmware 1.060.13.0_23…) und den Smart Hub VMB4540r2 ( aktuelle Firmware . 1.24.0.1_1528....)Ich habe extra den Hub mit bestellt da ich die Kamera im HomeKit einbinden will.Die Einrichtung der Geräte sowie die Verbindung Kamera zum Hub funktionierte Einwand frei.Nur schaffe ich es nicht den Hub ins HomeKit zu bekommen weder über die Arlo App noch über HomeKit direkt.Bei der App steht immer nur es kann einige Minuten dauern und in der HomeKit App steht kann nicht hinzugefuegt werden. Dieses Geraet kann nicht mit HomeKit verwendet werden. Das komplette zuruecksetzen des Smart Hub hilft auch nicht , dies wurde bereits gemacht Smart hub ist per Lan mit dem Router verbunden. In einem anderen Chat stand als Loesung , dass Token-Reset des SmartHubs die HomeKit-Einbindung ermoeglicht hat. Kann mir hier evtl. jemand weiterhelfen weil ich langsam nicht mehr weiter weiss.

Re: HomeKit Token reset help

StephenB — Wed, 29 May 2024 12:02:30 GMT

You need a token reset - after that is applied by Arlo, you also need to reboot the smarthub.

Note that Arlo does NOT support Apple's Home Secure Video.

Re: HomeKit Token reset help

BrookeN — Wed, 29 May 2024 18:08:46 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: HomeKit Token reset help

Fritz89- — Sat, 01 Jun 2024 15:41:52 GMT

It is possible to integrate the devices in Home Kit but it is not possible to search it via cloud+ , the Home Kit App says that it is Not Sequere Home Kit compatible - is that usual?

Re: HomeKit Token reset help

Fritz89- — Sat, 01 Jun 2024 16:48:52 GMT

Home Kit Not certificated

Re: HomeKit Token reset help

Fritz89- — Sat, 01 Jun 2024 16:56:54 GMT

same error Massage with this reset

Re: HomeKit Token reset help

BrookeN — Mon, 03 Jun 2024 14:22:24 GMT

Try uninstalling and reinstalling the app and then rebooting the basestation.

Re: HomeKit Token reset help

Fritz89- — Mon, 03 Jun 2024 15:39:43 GMT

Same error Message like in the past - i do Not understand why it is so difficult to install the pro3 in Home Kit …

Re: HomeKit Token reset help

Fritz89- — Tue, 04 Jun 2024 19:13:02 GMT

Can you please reply

Re: HomeKit Token reset help

BrookeN — Tue, 04 Jun 2024 19:19:17 GMT

You will need to do a full reset of the basestation to see if that works. Please keep in mind you will have to add all the cameras again when doing this. If you would like to proceed with that let me know and I will do a token reset again.

Re: HomeKit Token reset help

Fritz89- — Wed, 05 Jun 2024 06:42:00 GMT

Yes sure i will do it - please send me the instractions for the complete / Full reset - i think i did it in the past as welk but i will Double Check it - and yes please send me new Token - i will try it until this week to implement Arlo in HomeKit - otherwise i Need to find different Brands…

Re: HomeKit Token reset help

BrookeN — Wed, 05 Jun 2024 14:38:25 GMT

Here is those instructions, let me know if there is any questions:

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

Re: HomeKit Token reset help

Fritz89- — Wed, 05 Jun 2024 16:32:02 GMT

This is what we did in the past as well - please send the Token - oh this doesn‘t help what shall we do at next? It is there no Solution???

Re: HomeKit Token reset help

BrookeN — Wed, 05 Jun 2024 16:40:35 GMT

We were rebooting. This is a full reset of the base station and adding the cameras all back on. It generally works if the reboot is not working for you.

Re: HomeKit Token reset help

Fritz89- — Wed, 05 Jun 2024 19:29:09 GMT

No change - some error - Okey - i will find a new System After Hours no change and no Good Support from your side - sorry but this is not very Customer friendly