topic Re: Cameras not recording in Arlo Pro 3

Cameras not recording

Johnfj40 — Tue, 14 May 2024 18:29:21 GMT

Hello, As of April 26, none of my cameras have been recording. I have three locations and 16 cameras. I assumed an update had been released that broke something and would be fixed, but it's been three weeks of no recording. I have reset the base stations and pulled the batteries from the cameras to reset them. No help. Anyone else having this issue?

Re: Cameras not recording

jguerdat — Wed, 15 May 2024 12:44:10 GMT

I don't have multiple locations but check your subscription status for each location.

Re: Cameras not recording

Johnfj40 — Wed, 15 May 2024 18:27:39 GMT

Good idea, but all three locations have active plans.

Re: Cameras not recording

StephenB — Thu, 16 May 2024 00:41:43 GMT

@Johnfj40 wrote:

Good idea, but all three locations have active plans.

Maybe confirm that at least one camera in each location can make a manual recording while you are livestreaming the camera.

Re: Cameras not recording

Johnfj40 — Sat, 18 May 2024 06:09:34 GMT

Yes, I can make manual recordings.

Re: Cameras not recording

StephenB — Sat, 18 May 2024 10:57:39 GMT

@Johnfj40 wrote:

Yes, I can make manual recordings.

Great, that confirms that the subscription is not the problem.

Try the hardware reset with one camera:

remove it from the account
remove the camera from the housing
press sync until the camera LED flashes amber - about 15 seconds
add the camera back to the account.

See if that restores normal operation.