topic Re: Passwod reset email in Arlo Pro 3

Passwod reset email

MrPackad — Mon, 13 May 2024 12:38:08 GMT

I'm trying on behalf of my mother to reset her password but I don't receive a password reset email. I've check spam and junk folders. I did receive an email a couple of months ago, but that link has expired.

Re: Passwod reset email

BrookeN — Mon, 13 May 2024 16:55:39 GMT

Try to delete the cache and cookies if doing it from a web page or from a different web browser. If you are doing it from the Arlo App until and reinstall the app and try to send it again and see if that helps. If not please let me know and I will create a ticket for you.

Re: Passwod reset email

MrPackad — Mon, 13 May 2024 17:14:12 GMT

Hi, I did try it from different browsers on different computers without luck. Appreciate if you could open a ticket.

Re: Passwod reset email

BrookeN — Mon, 13 May 2024 17:26:46 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Passwod reset email

MrPackad — Mon, 13 May 2024 17:35:26 GMT

Thank you