topic Re: Arlo Down in Arlo Pro 3

Arlo Down

Jonh113 — Mon, 06 May 2024 09:20:37 GMT

Is Arlo currently down. My PRO3 hub in no longer connected .

amber flashing light.

Internet connectivity good on all other devices .

I am on the UK

Re: Arlo Down

jguerdat — Mon, 06 May 2024 12:47:53 GMT

Check https://status.arlo.com/ where Europe is shown as having issues.

Re: Arlo Down

ShayneS — Wed, 08 May 2024 23:16:51 GMT

Hi @Jonh113

Are you still experiencing this symptom?

Re: Arlo Down

mcwups1 — Wed, 08 May 2024 22:26:16 GMT

I apparently had a firmware update yesterday, and now I cannot get my cameras to connect at all. Rebooted, and then reset. Tried syncing, but doesn't recognize any camera.

What's going on?

Re: Arlo Down

ShayneS — Wed, 08 May 2024 23:21:50 GMT

Hi @mcwups1 I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 44051795