topic Re: Base station offline in Arlo Pro 3

Base station offline

Bobbych — Mon, 06 May 2024 09:50:58 GMT

Until this morning my system has worked fine. Doorbell works and I have 3 cameras connected to the base station. this morning the base station is showing offline and flashing orange

i have twice removed power, waited and plugged back in. Both times it goes blue on the indicator for around 60 seconds the. Flashes orange.

what has gone wrong with this

Re: Base station offline

BMillard — Mon, 06 May 2024 09:56:39 GMT

My base station has been offline for the past 2 hrs. I have checked with someone else i know and their base station is off also.

Would be nice if Arlo told customers what was going on.

Re: Base station offline

BMillard — Mon, 06 May 2024 10:00:14 GMT

FYI - My base station has just gone back online.

Re: Base station offline

cyberjunkyfreak — Mon, 06 May 2024 10:04:37 GMT

Something is going on, kept getting database errors when attempting to login on iPhone, and now I’m logged in and all my configuration is missing, not happy right now.

Re: Base station offline

Bobbych — Mon, 06 May 2024 10:11:15 GMT

Mine also went back online just after posting this

Re: Base station offline

jguerdat — Mon, 06 May 2024 12:36:18 GMT

Check https://status.arlo.com/ where it shows an issue in Europe.

Re: Base station offline

Joymorr — Tue, 07 May 2024 02:23:32 GMT

My base station has been offline also since 5/6 3:06 am PDT. Has anyone else having this problem come back on line WITHOUT having to do a factory reset? All 3 lights are green on my base station. I hope this isn't a tactic to get us to upgrade. That happened with the Pro3 camera I had because they could never figure what was "all of a sudden" wrong. That was right around the time they came out with the Floodlight Pro 3.

Re: Base station offline

jguerdat — Tue, 07 May 2024 12:53:23 GMT

All LEDs being green means the base isn't actually offline. Have you tried using both the app as well as the web client (my.arlo.com) to test?