topic Re: Arlo Spotlight camera booted off my account in Arlo Pro 3

Arlo Spotlight camera booted off my account

Neswan — Mon, 29 Apr 2024 20:34:42 GMT

My Arlo Pro Spotlight camera was booted off my account. When I tried to reconnect it, the message said I am not connected to the internet. I have several other cameras and all are connected to the internet. I restarted my modem, reconnected the camera countless times and still get the same message. Same thing happened with my chime for the doorbell. It was also kicked off. Anyone help? Customer service is ridiculous.

Re: Arlo Spotlight camera booted off my account

StephenB — Mon, 29 Apr 2024 20:39:01 GMT

@Neswan wrote:

My Arlo Pro Spotlight camera was booted off my account. When I tried to reconnect it, the message said I am not connected to the internet. I have several other cameras and all are connected to the internet. I restarted my modem, reconnected the camera countless times and still get the same message. Same thing happened with my chime for the doorbell. It was also kicked off. Anyone help? Customer service is ridiculous.

Were you using your phone?

If so,

was the phone connected to your home wifi?
did you disconnect any VPN before adding back the camera?

Re: Arlo Spotlight camera booted off my account

Neswan — Mon, 29 Apr 2024 22:12:59 GMT

Hi StephenB

I used my phone which was connected to my wife. I also tried on my iPad which also was connected to WiFi and I do not have a vpn to disconnect. I also checked for any firmware updates on my other Arlo devices and found none.

Re: Arlo Spotlight camera booted off my account

Neswan — Mon, 29 Apr 2024 22:52:43 GMT

All good now. I wasn’t aware you need to be within 3 feet of your router when trying to re-add devices to your account