https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-camera-won-t-connect-to-base/m-p/1969947#M15718 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/959358">@Doniellefh</a>&nbsp;wrote:<BR /> <P>I bought a package of four cameras, and one base for Arlo pro three from Costco. The cameras have never connected to the base. I have tried factory reset and all other tips that I can find online. Any any advice?</P> <HR /></BLOCKQUOTE> <P>What model base did you purchase (look for a VMBxxxx label on them).</P> <P>&nbsp;</P> <P>Pro 3 cameras haven't been sold for a while now (other than the floodlight variant).&nbsp; Can you double-check the packaging for the camera model info?&nbsp; &nbsp;If you no longer have it, then</P> <UL> <LI>if the camera housing opens, then open it and remove the battery - there is a label behind it.</LI> <LI>if the camera housing does not open, then look for model information near the charging port.&nbsp; The text is small, and low-contrast, so it sometimes is hard to spot.</LI> </UL> Thu, 11 Apr 2024 14:13:29 GMT StephenB 2024-04-11T14:13:29Z https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-camera-won-t-connect-to-base/m-p/1969506#M15717 <P>I bought a package of four cameras, and one base for Arlo pro three from Costco. The cameras have never connected to the base. I have tried factory reset and all other tips that I can find online. Any any advice?</P> Thu, 11 Apr 2024 13:41:01 GMT https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-camera-won-t-connect-to-base/m-p/1969506#M15717 Doniellefh 2024-04-11T13:41:01Z https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-camera-won-t-connect-to-base/m-p/1969947#M15718 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/959358">@Doniellefh</a>&nbsp;wrote:<BR /> <P>I bought a package of four cameras, and one base for Arlo pro three from Costco. The cameras have never connected to the base. I have tried factory reset and all other tips that I can find online. Any any advice?</P> <HR /></BLOCKQUOTE> <P>What model base did you purchase (look for a VMBxxxx label on them).</P> <P>&nbsp;</P> <P>Pro 3 cameras haven't been sold for a while now (other than the floodlight variant).&nbsp; Can you double-check the packaging for the camera model info?&nbsp; &nbsp;If you no longer have it, then</P> <UL> <LI>if the camera housing opens, then open it and remove the battery - there is a label behind it.</LI> <LI>if the camera housing does not open, then look for model information near the charging port.&nbsp; The text is small, and low-contrast, so it sometimes is hard to spot.</LI> </UL> Thu, 11 Apr 2024 14:13:29 GMT https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-camera-won-t-connect-to-base/m-p/1969947#M15718 StephenB 2024-04-11T14:13:29Z