Trusted Device was removed from iPhone and now can't add it back

Sally_999 — Wed, 27 Mar 2024 13:10:53 GMT

Hello,

I am using the ARLO app on my iPhone. The original trusted device was removed from the iPhone, and now no matter what I do: going to settings in my.arlo.com to make the iPhone a trust the device, I can't make the iPhone a Trusted Device to receive two step verification code - Trusted Device is greyed out in ARLO app. Also, Face ID is turned on in ARLO app, but is it is not shown on Face ID & Passcode in my iPhone; therefore, Face ID does not work. Please fix the problems so I can get two step verifications and Face ID login. Thanks much.

Re: Trusted Device was removed from iPhone and now can't add it back

BrookeN — Thu, 28 Mar 2024 17:46:24 GMT

Can you please try the steps to make sure the old device is removed and that you add the new device following the steps within this link:

https://kb.arlo.com/000062579/Why-isn-t-two-step-verification-working

https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings

topic Re: Trusted Device was removed from iPhone and now can't add it back in Arlo Pro 3

Trusted Device was removed from iPhone and now can't add it back

Re: Trusted Device was removed from iPhone and now can't add it back