topic Re: Arlo Pro 3 missing recordings in Arlo Pro 3

Arlo Pro 3 missing recordings

Bshatt880 — Wed, 20 Mar 2024 12:38:11 GMT

I have 6 cameras. (Settings) All Arlo Pro 3 that have subscription and motion detection is on and they all record except one. It will show that there was activity, but no recordings at all. I have a large Black Bear that keeps going into the back yard doing damage and I cannot prove it since the camera in the back yard does not record. Several recordings from the front yard. Why is one camera not recording?

Re: Arlo Pro 3 missing recordings

StephenB — Wed, 20 Mar 2024 15:32:07 GMT

@Bshatt880 wrote:

Why is one camera not recording?

Do you have an Arlo Secure subscription?

Assuming yes, can you make a manual recording while livestreaming the camera?

Re: Arlo Pro 3 missing recordings

Bshatt880 — Thu, 21 Mar 2024 22:50:13 GMT

Hello,

Yes, I do have Secure Subscription. I can take photos while viewing live stream, but not videos.

Thank you

Re: Arlo Pro 3 missing recordings

StephenB — Fri, 22 Mar 2024 11:00:18 GMT

@Bshatt880 wrote:
Yes, I do have Secure Subscription. I can take photos while viewing live stream, but not videos.

Something is wrong there. This is only the case with the problem camera?

Re: Arlo Pro 3 missing recordings

BrookeN — Fri, 22 Mar 2024 16:56:58 GMT

@Bshatt880 are you on an iOS device or android? Can you please provide what software you are on?

Re: Arlo Pro 3 missing recordings

Bshatt880 — Sat, 23 Mar 2024 19:31:32 GMT

It is not cellular, it's on my wifi which shouldn't matter since all my other cameras pick up and record the movement. The camera does pick up during the day, just not at night. I've checked all the settings. What might be causing this?

Re: Arlo Pro 3 missing recordings

BrookeN — Mon, 15 Apr 2024 14:22:15 GMT

Are you still seeing this same behavior?