topic Re: Can't access recordings in Arlo Pro 3

Can't access recordings

sarathy33 — Wed, 28 Feb 2024 23:29:58 GMT

When I try to access recording, it shows "Library" at the top in my Arlo 3. Previously, when I took out the flash drive and re-inserted, it worked. Now it doesn't. How to fix it? Please reply ASAP. Thx. Partha.

Re: Can't access recordings

StephenB — Wed, 28 Feb 2024 23:31:53 GMT

@sarathy33 wrote:
When I try to access recording, it shows "Library" at the top in my Arlo 3. Previously, when I took out the flash drive and re-inserted, it worked. Now it doesn't. How to fix it? Please reply ASAP. Thx. Partha.

Try removing the drive and putting it back in a PC. If the PC offers to "repair" it, let it do that.

Re: Can't access recordings

sarathy33 — Thu, 29 Feb 2024 19:32:27 GMT

@StephenB, you are absolutely correct! When I put the flash drive into my PC, it said it has some errors, scan and repair. I clicked scan and repair, it was spinning for a while but after some time came back to say "Scan complete, no errors". I took it out and put it back into the base station. Now, the "Library" is gone and back to base station. Wow, what a help! Really appreciate it Stephen! Curiously, why the errors happen? The flash drive is tired?

Re: Can't access recordings

StephenB — Fri, 01 Mar 2024 12:10:47 GMT

@sarathy33 wrote:
Curiously, why the errors happen? The flash drive is tired?

Usually it happens when the drive is pulled w/o ejecting it from the app first.

Re: Can't access recordings

sarathy33 — Tue, 05 Mar 2024 13:48:36 GMT

So, how to fix it? How do you eject the drive? If i go to setting, base unit, there is no provision to eject it?

Re: Can't access recordings

jguerdat — Tue, 05 Mar 2024 14:05:55 GMT

In the Storage Settings, Local Storage Settings for the base there are two buttons at the bottom - one to Safely Eject Local Storage and another to format the drive. Use the Eject selection.