topic Re: Help! Locked out of account can’t access in Arlo Pro 3

Help! Locked out of account can’t access

Retired_Member — Thu, 22 Feb 2024 07:41:50 GMT

I tried to change my email in December. I don’t know if that ever went through but regardless both emails are not allowing me to reset my password. Every time that I click the send me the password reset link I never get the email and it’s also not in my junk. I pay for a monthly subscription and at this point I’m looking to cancel because there’s no way I can even contact somebody to help me resolve this. I also can’t log into my account to cancel so I’m not sure what to do except stop payments on my credit, credit card.

Re: Help! Locked out of account can’t access

jguerdat — Thu, 22 Feb 2024 13:51:45 GMT

Have you tried using the SMS/text notification instead? When presented with the screen to send the code, use the link just underneath to change how to send it.

Re: Help! Locked out of account can’t access

BrookeN — Thu, 22 Feb 2024 15:48:03 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.