topic Re: Two types of cameras not recording to hub in Arlo Pro 3

Two types of cameras not recording to hub

crzyslydog — Mon, 29 Jan 2024 20:28:08 GMT

I have a WMB4500r2 base that has recorded for more than 2 years to the hub. I recently bought an Arlo Pro 4 that is mentioned to not need a subscription if it is connected to the hub. Everything was working fine for quite a few months since getting the Pro 4.

However, all of a sudden there are 2 cameras that will not record to the Hub. One is the Pro 3 and the other is the Pro 4. Altogether, I have 3 cameras (two Pro 3 and one Pro 4). I have deleted the Pro 4 and re-synced. I have not deleted the Pro 3 to re-sync.

After recreating the previous mode that this was working under it fixed it for a short time. Now only the one camera in my backyard is recording to the hub.

I've also attempted to record locally with a flash drive and that is not working either.

Re: Two types of cameras not recording to hub

StephenB — Mon, 29 Jan 2024 20:47:37 GMT

@crzyslydog wrote:

I have a WMB4500r2 base that has recorded for more than 2 years to the hub. I recently bought an Arlo Pro 4 that is mentioned to not need a subscription if it is connected to the hub. Everything was working fine for quite a few months since getting the Pro 4.

Actually both Pro 3 and Pro 4 cameras need a subscription for cloud recordings.

There is a direct access to local storage feature in the VMB4540 and VMB5000 smarthubs, but that is not available in your VMB4500. It supports recording, but not playback.

Re: Two types of cameras not recording to hub

crzyslydog — Fri, 09 Feb 2024 18:29:15 GMT

So.... I recreated my custom mode for how I prefer my monitoring. Both Pro 3 cameras are fine now and can view the video from the app. However, the Pro 4 is not. I have also paid for the subscription and still nothing.

I have deleted the device and synced it back to the hub. Still nothing being saved or visible for the Pro 4.

Re: Two types of cameras not recording to hub

StephenB — Fri, 09 Feb 2024 21:33:49 GMT

@crzyslydog wrote:

So.... I recreated my custom mode for how I prefer my monitoring. Both Pro 3 cameras are fine now and can view the video from the app. However, the Pro 4 is not. I have also paid for the subscription and still nothing.

I have deleted the device and synced it back to the hub. Still nothing being saved or visible for the Pro 4.

Can you make a manual recording while livestreaming the Pro 4?

Re: Two types of cameras not recording to hub

crzyslydog — Fri, 16 Feb 2024 16:15:40 GMT

@StephenB wrote:
@crzyslydog wrote:
So.... I recreated my custom mode for how I prefer my monitoring. Both Pro 3 cameras are fine now and can view the video from the app. However, the Pro 4 is not. I have also paid for the subscription and still nothing.

I have deleted the device and synced it back to the hub. Still nothing being saved or visible for the Pro 4.
Can you make a manual recording while livestreaming the Pro 4?

No I cannot. The circle representing recording option does not exist. Only sound, Mic, and spotlight.

Re: Two types of cameras not recording to hub

StephenB — Fri, 16 Feb 2024 19:11:08 GMT

@crzyslydog wrote:

@StephenB wrote:

@crzyslydog wrote:

So.... I recreated my custom mode for how I prefer my monitoring. Both Pro 3 cameras are fine now and can view the video from the app. However, the Pro 4 is not. I have also paid for the subscription and still nothing.

I have deleted the device and synced it back to the hub. Still nothing being saved or visible for the Pro 4.

Can you make a manual recording while livestreaming the Pro 4?

No I cannot. The circle representing recording option does not exist. Only sound, Mic, and spotlight.

If the Pro 4 is in a subscription plan, then you can access phone support through the app.

Re: Two types of cameras not recording to hub

BrookeN — Tue, 20 Feb 2024 20:25:11 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.