topic Over charged 8 times for subscription and still showing not subscribed in Arlo Pro 3

Over charged 8 times for subscription and still showing not subscribed

Plasteram — Fri, 09 Feb 2024 03:50:16 GMT

I have had nothing but issues with arlo now. They used to be great but last year and a half they suck I'm really going to go somewhere else. I can't contact any custom service. I was billed 8 times for the single camera subscriptions and it's still saying no plan. Everytime I was trying to subscribe ( was on chat with arlo chat help and he was clueless! I told him error message he kept saying try again try again so i did) now 8 charges later and I can't contact anyone to help refund all my money and can't even use subscriptions I paid for 8 time unknowingly. I kept getting message saying master plan not assigned on account, unable to assign supplemental plan and then goes back to fill out subscriptions page again. I want all my 8 charges returned how do I do that if I can't talk to customer service in billing dept.

Re: Over charged 8 times for subscription and still showing not subscribed

BrookeN — Fri, 09 Feb 2024 15:21:17 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Over charged 8 times for subscription and still showing not subscribed

Tenelka999 — Mon, 06 May 2024 03:59:54 GMT

I keep getting charged for subscription and say need master plan but taking my money about to switch to ring u suck

Re: Over charged 8 times for subscription and still showing not subscribed

Plasteram — Mon, 06 May 2024 04:18:26 GMT

Yup still havnt been contacted about my issue I was told the UT a ticket for and would be contacted that was over 3 months ago. Still no refund. Never had an issue with the blink cameras and they were less pixelated then arlo crap that costs 10 times more. Ring has a way better picture and cheaper as well. Just mad I stuck with arlo for soamy years for garbage

Re: Over charged 8 times for subscription and still showing not subscribed

BrookeN — Mon, 06 May 2024 15:33:54 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Over charged 8 times for subscription and still showing not subscribed

Jcniday — Tue, 27 Aug 2024 18:00:00 GMT

I am having the same issue billed 3 times and saying I don’t have a subscription. I need this to show up and a refund for the extra charges. I can’t call or chat with anyone because I don’t show an active subscription

Re: Over charged 8 times for subscription and still showing not subscribed

BrookeN — Wed, 28 Aug 2024 18:57:54 GMT

I have reached out to support regarding the subscription on the account and the charges you have seen. Support will be reaching out to you as soon as possible.