topic Re: Camera in Arlo Pro 3

Camera

Sonson — Wed, 06 Dec 2023 10:41:57 GMT

I have a camera that is charged or attached to a power source but does not record and or it goes offline. What could be the problem?

Re: Camera

StephenB — Wed, 06 Dec 2023 12:06:55 GMT

@Sonson wrote:

I have a camera that is charged or attached to a power source but does not record

Can you confirm that this is a Pro 3?

Do you have a subscription? If not, do you have direct access to local storage set up for the smarthub?

Re: Camera

Sonson — Thu, 07 Dec 2023 18:36:51 GMT

It is a Arlo pro 3 camera.

I do have a subscription.

I can have local storage set up.

But it does not record it just shows an image from about year and a half ago. Also when I click to watch it live it does not load.

Re: Camera

StephenB — Fri, 08 Dec 2023 13:34:45 GMT

@Sonson wrote:

Also when I click to watch it live it does not load.

An important clue. Have you done anything to try to fix this?

If not, then start by power-cycling the base and the camera. Power cycle the camera by removing the battery, waiting 10 seconds or so, and then reinsert it.

Re: Camera

Sonson — Sun, 10 Dec 2023 21:25:56 GMT

Yes I have cycled the camera and restarted the home base.
It also says that I need a subscription for the camera. And I have added it to the subscription part on my account.

Re: Camera

jguerdat — Mon, 11 Dec 2023 14:38:29 GMT

This sounds like you have a legacy subscription. It may be useful to cancel that sub and purchase an appropriate new one which is for unlimited cameras.

Re: Camera

Sonson — Thu, 14 Dec 2023 18:21:57 GMT

I do not have a legacy account. I just purchased the plan one month ago.

Re: Camera

jguerdat — Fri, 15 Dec 2023 16:00:17 GMT

Use the app to go to Settings, Support, choose your camera and scroll down to Contacts to talk to official support. It may be a faulty camera.