https://community.arlo.com/t5/Arlo-Pro-3/Subscription-not-working-but-taking-money/m-p/1937898#M15292 <P>I have paid my subscription until 7/12, when it was automatically renewed. However, over the past month I have had to update my payment information at least 4 times, most recently on Sunday.</P><P>&nbsp;</P><P>Now Arlo has canceled my subscription and deleted the recordings that I have paid to have recorded.</P><P>&nbsp;</P><P>I have tried to catch Arlo per email but no luck, after that I have tried to contact Arlo by phone at least 8 times. But the call is interrupted after 5-6 min.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 05 Dec 2023 16:12:09 GMT Frydendal 2023-12-05T16:12:09Z https://community.arlo.com/t5/Arlo-Pro-3/Subscription-not-working-but-taking-money/m-p/1937898#M15292 <P>I have paid my subscription until 7/12, when it was automatically renewed. However, over the past month I have had to update my payment information at least 4 times, most recently on Sunday.</P><P>&nbsp;</P><P>Now Arlo has canceled my subscription and deleted the recordings that I have paid to have recorded.</P><P>&nbsp;</P><P>I have tried to catch Arlo per email but no luck, after that I have tried to contact Arlo by phone at least 8 times. But the call is interrupted after 5-6 min.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 05 Dec 2023 16:12:09 GMT https://community.arlo.com/t5/Arlo-Pro-3/Subscription-not-working-but-taking-money/m-p/1937898#M15292 Frydendal 2023-12-05T16:12:09Z https://community.arlo.com/t5/Arlo-Pro-3/Subscription-not-working-but-taking-money/m-p/1938805#M15299 <P>Frydendal,</P> <P>&nbsp;</P> <P>Try opening a ticket using the Arlo app under Settings &gt; Support. This will route you to a support agent in your region.</P> <P>&nbsp;</P> <P>JamesC</P> Thu, 07 Dec 2023 20:34:44 GMT https://community.arlo.com/t5/Arlo-Pro-3/Subscription-not-working-but-taking-money/m-p/1938805#M15299 JamesC 2023-12-07T20:34:44Z