topic Re: Still being charged for cancelled subscription in Arlo Pro 3

Still being charged for cancelled subscription

Ausian00 — Tue, 07 Nov 2023 16:12:45 GMT

I would like for ARLO to stop charging me for a service, that their records show was "cancelled in February of 2021. We have sold the home that the cameras were being used at and the cameras stayed with the house.

I have tried to use their website to cancel the payment information, but the page won't load?

Re: Still being charged for cancelled subscription

ShayneS — Wed, 08 Nov 2023 19:43:10 GMT

@Ausian00

Thank you for this information, I have notified support and someone will be reaching out to you as soon as possible.

Re: Still being charged for cancelled subscription

LinleyK — Wed, 15 Nov 2023 05:52:54 GMT

I'm having the same problem.
I cancelled my subscription late September 2023 and I have been charged twice more. I cannot log in as I cancelled my subscription and it does not recognise me

Re: Still being charged for cancelled subscription

ShayneS — Thu, 16 Nov 2023 17:40:48 GMT

Hi @LinleyK

Thank you for providing your feedback. I have notified the appropriate team and someone from Support will be reaching out as soon as possible.