topic Re: Pro 3 not recording in 2K in Arlo Pro 3

Pro 3 not recording in 2K

Htrebor — Fri, 14 Feb 2020 14:20:41 GMT

I have 5 Pro 3 cameras. 4 will record to the cloud in 2K but one won't. It does record and upload the video but it does not show the 2K emblem in the bottom left. I have the video quality set to best video.

Re: Pro 3 not recording in 2K

StephenB — Fri, 14 Feb 2020 14:32:08 GMT

@Htrebor wrote:

I have 5 Pro 3 cameras. 4 will record to the cloud in 2K but one won't. It does record and upload the video but it does not show the 2K emblem in the bottom left. I have the video quality set to best video.

Do you have "auto track and zoom" enabled for the camera? That will force the resolution to 1080p.

If not, can you try downloading a video and checking the resolution on the MP4? With Windows, you can just right-click on the file and look at the properties.

Re: Pro 3 not recording in 2K

Htrebor — Fri, 14 Feb 2020 14:36:54 GMT

Auto zoom and tracking is turned off. It was working fine until yesterday. Could a low battery cause it ? I noticed the battery is down to 17%.

Re: Pro 3 not recording in 2K

Htrebor — Fri, 14 Feb 2020 15:50:07 GMT

It is not recording in 2K because I can view it in my browser. The videos recorded in 2K are not viewable in the browser and have to be downloaded to view.

Re: Pro 3 not recording in 2K

JamesC — Fri, 14 Feb 2020 17:46:07 GMT

Htrebor,

Try charging up this camera, remove it from Settings > My Devices and resync.

Please let us know if you still experience the same issue after resyncing.

JamesC

Re: Pro 3 not recording in 2K

Htrebor — Fri, 14 Feb 2020 18:27:17 GMT

Ok. I will try that this weekend. Thanks.

Re: Pro 3 not recording in 2K

Htrebor — Sat, 22 Feb 2020 12:22:19 GMT

Before I had a chance to try resetting it, it started recording in 2K and has been working fine.

Re: Pro 3 not recording in 2K

LandJS — Tue, 25 Feb 2020 05:41:32 GMT

Htrebor if your using a pc Edge will play your 2K or 4K without downloading but it's the only one that can currently

Re: Pro 3 not recording in 2K

StephenB — Wed, 26 Feb 2020 12:26:12 GMT

@LandJS wrote:

Htrebor if your using a pc Edge will play your 2K or 4K without downloading but it's the only one that can currently

It is the only option - but not guaranteed. The PC also needs to have hardware support for HEVC @ 2K.