topic The New App is bad in Arlo Pro 3

The New App is bad

Whitneyagentile — Fri, 02 Feb 2024 19:04:07 GMT

The new app is impossible to use. Not only can I not turn off certain notifications (like my dogs) everything in the app is difficult to find and I have to delete at least 25 notifications a day on each camera one by one. If I did not have so much invested in these cameras I would throw them in the trash. And what are “widgets”? I don’t have time for this.

Re: The New App Sucks

npgnashville — Mon, 16 Oct 2023 14:32:24 GMT

AGREED. Also seems like several of the older Arlo Go (cellular) cameras aren't supported anymore. There's about $1,000 up in smoke because of an update. Thanks Arlo

Re: The New App Sucks

ShayneS — Mon, 16 Oct 2023 18:22:39 GMT

@Whitneyagentile

Can you provided more detail regarding not being able to turn off a notification for your animals?.

Re: The New App Sucks

Whitneyagentile — Mon, 16 Oct 2023 18:28:52 GMT

I was told I could turn down the “sensitivity” of a dog alert but I can’t turn off animal alerts like the previous app provided.

Re: The New App Sucks

ShayneS — Mon, 16 Oct 2023 22:06:32 GMT

@Whitneyagentile

You can adjust the sensitivity of a specific device, but any Smart alerts will not be affected, these Smart alerts will be either On/Off.

You can however adjust the sensitivity of the camera to the lowest and work your way up until you reach a desired result.

Re: The New App Sucks

Mesinere — Mon, 20 Nov 2023 18:06:54 GMT

This app is horrible. I have 2 houses each with is own base station but I can’t separate the schedules for each which was easy to do in the old app. Endless hours wasted. Would NEVER recommend Arlo or purchase another Arlo product

Re: The New App Sucks

ShayneS — Mon, 20 Nov 2023 19:08:08 GMT

Hi @Mesinere

You can create a new location and utilize these devices separately. You can find more info here: https://kb.arlo.com/000062778

Re: The New App Sucks

Katrinatx — Fri, 02 Feb 2024 14:25:59 GMT

couldn’t agree more. I don’t understand why there is a disable feature in the smart notifications that when you disable you actually stop notifications. The old app allowed this. In a recent terrible support chat I was told to create a rule in the arm away/home section of the app and supposedly it was turn off notifications. Waiting to see. This version of the app does suck!!!

Re: The New App Sucks

Whitneyagentile — Fri, 02 Feb 2024 14:29:48 GMT

I wish they would change it back. I’ll never buy another Arlo product.