topic Re: Arlo Pro 3 camera stopped working in Arlo Pro 3

Arlo Pro 3 camera stopped working

jds29 — Fri, 13 Oct 2023 19:24:44 GMT

I have four Arlo Pro 3 cameras. All have worked well until today. One camera shows a 'Your Arlo device appears offline' message. I removed the device and manually paired the camera by removing it from its housing. The camera paired and showed up in the app. When I put the camera back in the housing, things froze and the camera shows a 'Your Arlo device appears offline' message again. I did this three times with the same result. The problem always appears when I put the camera back in the housing. Any suggestions?

Re: Arlo Pro 3 camera stopped working

jguerdat — Sat, 14 Oct 2023 12:26:15 GMT

Is it just when putting the case back on or do you also have an external power source (solar panel or AC power) being connected?

Re: Arlo Pro 3 camera stopped working

jds29 — Sat, 14 Oct 2023 14:38:41 GMT

No external power source. Just putting the case back on with a fully charged battery.

Re: Arlo Pro 3 camera stopped working

StephenB — Sat, 14 Oct 2023 14:50:29 GMT

@jds29 wrote:

No external power source. Just putting the case back on with a fully charged battery.

Odd. But I am guessing that putting on the housing isn't actually causing the freeze.

Two things you might try to test that:

Leaving the case off for a while, and see if the camera still freezes
Putting the case on, but leave the camera in the same room as the base (but at least 6 feet away), and see if it freezes.

You might also try the hardware reset procedure, and see if that changes anything. Remove the camera from the account, press the sync button on the camera until it flashes amber, then onboard the camera again.