topic Re: Change billing address in Arlo Pro 3

Change billing address

Builder10 — Tue, 03 Oct 2023 11:30:35 GMT

Good afternoon, I would like to have the billing address on my invoices changed because the current one is incorrect. Unfortunately I cannot find a way to do that. Any ideas ? Thank you.

Re: Change billing address

BrookeN — Tue, 03 Oct 2023 16:35:52 GMT

The billing address is tied to the payment method for the subscription.

https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

Re: Change billing address

Builder10 — Wed, 11 Oct 2023 15:21:55 GMT

Thank you for the reply, I can indeed change all the information related to my payment method but the system does not allow me to change the Country name in my address. Unfortunately the problem remains.

Re: Change billing address

BrookeN — Thu, 12 Oct 2023 17:33:55 GMT

Sorry to hear that did not resolve the issue. I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.