topic Sound and Motion Detection Icons in Arlo Pro 3

Sound and Motion Detection Icons

Wolfewl — Wed, 13 Sep 2023 12:11:25 GMT

On the Home Screen in the app there are small icons under the camera(s) that represent battery life, Wi-Fi signal, sound detection enabled, and motion detection enabled.

On 3 of my 5 cameras the sound detection enabled and motion detection enabled are greyed out as if they are disabled, but, they are not.

I'm a long time user and this issue just started. I just discovered The only way I can get them to display correctly is getting into the supports chat and then backing out to the Home Screen again and they indicate correctly. Once the camera is turned off and back on or the app is closed and opened again the issue is back.

Any ideas? It may seem trivial, but when I look at the Home Screen I to know what's enabled and seeing it shows disabled (even though it's not) is causing me to worry.

Re: Sound and Motion Detection Icons

jguerdat — Wed, 13 Sep 2023 13:40:40 GMT

iOS or Android? Have you rebooted the phone and reinstalled the app? Try the web client (my.arlo.com) to see if it's any different.

Re: Sound and Motion Detection Icons

Wolfewl — Wed, 13 Sep 2023 15:13:55 GMT

- iOS

- I had rebooted the phone. No change.

- I just deleted the app and reinstalled. No change.

- If I go to Support (Setting in the App), select a device, submit an issue, then back out to the home/device screen they do show correctly.

- Yes, they do display correctly in the web client.

Re: Sound and Motion Detection Icons

jguerdat — Thu, 14 Sep 2023 17:01:24 GMT

My guess is that it's an iOS app issue. @JamesC or @ShayneS ?

Re: Sound and Motion Detection Icons

BrookeN — Thu, 14 Sep 2023 20:08:06 GMT

Can I get the current iOS version you are currently using?

Also, which cameras that you are seeing this behavior on?

Re: Sound and Motion Detection Icons

Wolfewl — Mon, 18 Sep 2023 12:36:54 GMT

iOS 16.6.1

Cameras with the issue:

Driveway
Living Room
The Boyz

Re: Sound and Motion Detection Icons

BrookeN — Wed, 20 Sep 2023 19:27:27 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Sound and Motion Detection Icons

Wolfewl — Mon, 25 Sep 2023 16:33:55 GMT

Arlo Tech Support. The worst tech support I have ever experienced.

Re: Sound and Motion Detection Icons

Wolfewl — Thu, 28 Sep 2023 16:41:00 GMT

Issue seems to be resolved with the latest update/version, 4.9 (6942).