topic Re: False alerts at night when plugged in in Arlo Pro 3

False alerts at night when plugged in

Playboi1 — Sat, 22 Feb 2020 01:13:52 GMT

I constantly get false alerts when plugged in at night. Maybe every 5.. to 10 mins very annoying. When unplugged it works fine. Anyone else having this problem.

Re: False alerts at night when plugged in

TomMac — Sat, 22 Feb 2020 14:01:50 GMT

Are you using zones ?

Re: False alerts at night when plugged in

Playboi1 — Sat, 22 Feb 2020 14:04:56 GMT

Re: False alerts at night when plugged in

StephenB — Mon, 24 Feb 2020 14:05:17 GMT

Are you seeing motion in the recordings? FWIW, I find that lights from passing cars (particularly emergency vehicles) will trigger recordings.

Also, do you have a subscription?

Re: False alerts at night when plugged in

Playboi1 — Mon, 24 Feb 2020 14:24:10 GMT

No motion in recordings and yes i have a subscription. No passing car lights or nothing and it's not set to record sound just motion

Re: False alerts at night when plugged in

StephenB — Mon, 24 Feb 2020 14:53:39 GMT

@Playboi1 wrote:
No motion in recordings and yes i have a subscription. No passing car lights or nothing and it's not set to record sound just motion

Are the notifications for "all other motion"? If so, try disabling that notification in the smart notifications for the camera.

Re: False alerts at night when plugged in

Playboi1 — Mon, 02 Mar 2020 00:34:13 GMT

I tried disabling all other motions its still doing the same thing

Re: False alerts at night when plugged in

StephenB — Mon, 02 Mar 2020 12:24:58 GMT

@Playboi1 wrote:
I tried disabling all other motions its still doing the same thing

What classification are the recordings showing?

Re: False alerts at night when plugged in

Jcamp — Mon, 02 Mar 2020 12:48:04 GMT

I’m having the same problem as you.i tried 2 Pro 3 cameras and both doing the same thing. They record everything in site. Even shadows on the driveway, car lights at night and birds. I have tried every setting possible and nothing helps. I put my Pro 2 back up and all is good. Returning back to Amazon as I did with the one I had last week which did the same thing. There Pro 3 camera so are junk.

Re: False alerts at night when plugged in

JamesC — Mon, 02 Mar 2020 18:21:50 GMT

Jcamp,

Do you experience the same behavior when the camera is using only battery power? Is this happening regardless if the camera is using battery power only or plugged in?

JamesC

Re: False alerts at night when plugged in

Jcamp — Mon, 02 Mar 2020 18:24:46 GMT

Makes no difference whether plugged in or not. Took the camera down and put it on my bed and it picked up a shadow on the wall.

Re: False alerts at night when plugged in

JamesC — Mon, 02 Mar 2020 22:32:44 GMT

Jcamp,

This is very abnormal behavior. I recommend contacting the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: False alerts at night when plugged in

Playboi1 — Mon, 02 Mar 2020 23:57:16 GMT

It only happens with mine when plugged in at night time, during daylight its fine. It don't show no classification of the motion it jus says motion detected.

Re: False alerts at night when plugged in

Jcamp — Tue, 03 Mar 2020 00:13:00 GMT

James

I have contacted support 4 times and they don’t have a clue. They will get back to me. Still waiting.