topic Re: Videos stored on Arlo are not available. vmb4540r2 in Arlo Pro 3

Videos stored on Arlo are not available. vmb4540r2

linsleym — Wed, 02 Aug 2023 22:14:31 GMT

Videos stored on Arlo are not available.

vmb4540r2

1.21.1.0_1397_898b168

pro 3

Arlo is no longer saving videos locally although I'm receiving push notifications that there is activity. I've checked the setup and 'motion is detected' and 'record video' are enabled. Also I'm not able to access my saved videos although I've checked my setup and it says that the storage status is 'Ready'. I do not have a subscription. I've unplugged and replugged my power, internet cable and hard drive. This has been working just fine. Any help will ne appreciated. Thanks,

Re: Videos stored on Arlo are not available. vmb4540r2

StephenB — Thu, 03 Aug 2023 13:51:38 GMT

Are you getting an error when you access local storage? Or just seeing no video?

Have you tried ejecting the storage, connecting it to a PC, and seeing what videos are stored?

Also, does your app ui show "Library" at the bottom? Or does it show "Dashboard" and "Feed"?

Re: Videos stored on Arlo are not available. vmb4540r2

linsleym — Fri, 04 Aug 2023 17:33:27 GMT

Hi Stephen, Many Thanks for your reply.

When I go to the 'Library' tab in the app I get the message 'Videos Stored on Arlo are not available. Please check your connection settings'

I ejected the drive this morning and attached to my PC and can see that videos are being stored. Video from this morning were stored and I could view them on my PC.

'Library' is shown in the app.

Thanks again!

Re: Videos stored on Arlo are not available. vmb4540r2

StephenB — Sat, 05 Aug 2023 00:56:33 GMT

@linsleym wrote:

Hi Stephen, Many Thanks for your reply.

When I go to the 'Library' tab in the app I get the message 'Videos Stored on Arlo are not available. Please check your connection settings'

I ejected the drive this morning and attached to my PC and can see that videos are being stored. Video from this morning were stored and I could view them on my PC.

'Library' is shown in the app.

Thanks again!

Ok. Have you tried disabling mobile data on the phone, and then see if that makes any difference?

If you have port forwarding set up, I guess you could try a similar test with wifi disabled.

Re: Videos stored on Arlo are not available. vmb4540r2

linsleym — Sun, 06 Aug 2023 16:36:40 GMT

Hi, I tried turning iff

mobile data, same results. I do not use port forwarding. Any other suggestions would be greatly appreciated! Thanks

Re: Videos stored on Arlo are not available. vmb4540r2

ShayneS — Tue, 08 Aug 2023 18:08:52 GMT

@linsleym Are you still experiencing this issue?

Re: Videos stored on Arlo are not available. vmb4540r2

linsleym — Tue, 08 Aug 2023 18:33:24 GMT

Yes I am. Any help would be greatly appreciated. Thanks

Re: Videos stored on Arlo are not available. vmb4540r2

ShayneS — Tue, 08 Aug 2023 18:34:39 GMT

Can you provide a screenshot of the error message?

Re: Videos stored on Arlo are not available. vmb4540r2

linsleym — Tue, 08 Aug 2023 19:36:15 GMT

A screen shot of the msg and a screen shot showing no videos registered today. Although if I take the hard drive and hook it to my PC I can see the videos saved today Corresponding to the notifications I've received. Thanks

Re: Videos stored on Arlo are not available. vmb4540r2

linsleym — Mon, 14 Aug 2023 21:25:42 GMT

Any suggestions would be greatly appreciated! Thanks

Re: Videos stored on Arlo are not available. vmb4540r2

kennyxing — Tue, 22 Aug 2023 00:47:18 GMT

I also experienced the same thing very recently. there were a lot of similar discussions in the forum in the past, and it was due to firmware issue. Not sure if it's the same this time.

Re: Videos stored on Arlo are not available. vmb4540r2

linsleym — Tue, 22 Aug 2023 17:52:52 GMT

Thanks, were you able to resolve your issue? I'm at the latest firmware but I'm still experiencing the same issues. Thanks

Re: Videos stored on Arlo are not available. vmb4540r2

kennyxing — Thu, 24 Aug 2023 02:21:22 GMT

no it's not working.