topic Re: Notification message destinations in Arlo Pro 3

Notification message destinations

Matrop — Sun, 06 Aug 2023 18:25:44 GMT

I have an arlo pro3, doorbell and base. I want to alter where notifications are received. Currently my wife gets text messages, I get emails and I think we have push notifications turned on as well. I cannot find anywhere in the android app where I can alter the notifications destination or turn off push notifications.

I can find the section that let's me turn notifications on/off but no more detailed actions. Any help in where to look? Thanks.

Re: Notification message destinations

jguerdat — Mon, 07 Aug 2023 14:05:17 GMT

Which user interface are you using - the old one that uses Library to view videos or the new one with Feed? The current app supports both so it's not an app issue.

Push notifications (they're not SMS) are universal - the only way to disable them on one device is to turn them off in the phone settings for the Arlo app in Notifications. The ability to send either push or email notifications is set in your modes and rules for each camera:

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Notification message destinations

Matrop — Mon, 07 Aug 2023 15:02:01 GMT

Thanks for the reply.

I am using arlo secure...just re-download the app yesterday after Uninstall. The version I am using is 4.6.1-28552. It still uses the library...I don't see feeds.

What is the app name in the play store for android to get the latest version with feeds?

Re: Notification message destinations

jguerdat — Tue, 08 Aug 2023 14:14:25 GMT

As I said above, the current app supports both UIs - there's not a separate app to be installed. Changing your UI to the new one won't make a difference - re-read the second paragraph in my earlier reply. That's how you configure notifications.