topic Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro in Arlo Pro 3

Manual recording and taking picture not working from Mobile app. But its working fine in Web browser

Satty — Fri, 14 Jul 2023 17:50:47 GMT

Manual recording and taking pictures not working from the Mobile app. But it's working fine in a Web browser

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

jguerdat — Sat, 15 Jul 2023 13:12:04 GMT

Have you rebooted the phone and reinstalled the app?

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Sat, 15 Jul 2023 16:33:48 GMT

Re-installing the app fixed. Thanks

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Tue, 18 Jul 2023 08:55:14 GMT

I need to restart my phone every time to fix this issue. It looks like a bug was introduced in the last update. or at least needs a code fix, rather than restarting the phone every time.

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

jguerdat — Tue, 18 Jul 2023 12:39:08 GMT

I'd think that just force closing the app and reopening it would be sufficient. However, you seem to have a specific local issue that no one else is having. What phone and OS version do you have?

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Tue, 18 Jul 2023 12:48:33 GMT

iPhone 6s Plus.

ios: 15.7.7

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

jguerdat — Tue, 18 Jul 2023 12:50:32 GMT

No iOS here so can't be specific. Is there a newer OS to be installed? Not sure that would help but maybe...

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Tue, 18 Jul 2023 12:57:07 GMT

No. When got Software update

It says iOS 15.7.7. iOS is up to date.

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

StephenB — Wed, 19 Jul 2023 15:54:49 GMT

What version of the app are you running?

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Wed, 19 Jul 2023 18:11:10 GMT

App Version: 4.6.1 (6471)

Released: 8 Jul 2023

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

StephenB — Thu, 20 Jul 2023 00:42:52 GMT

@Satty wrote:

App Version: 4.6.1 (6471)

Released: 8 Jul 2023

That is working on my iPhone 12 mini, but I am running iOS 16.5.1(c).

When you livestream a camera, are you seeing the record and snapshot icons?

Also - are you using the same account on the phone as you use on the PC?

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Thu, 20 Jul 2023 06:30:10 GMT

When you livestream a camera, are you seeing the record and snapshot icons?

No. I have to force stop and open the app then it will show icons and the next time it stops showing the icons.

Also - are you using the same account on the phone as you use on the PC?

Yes

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

StephenB — Thu, 20 Jul 2023 12:47:01 GMT

@Satty wrote:

When you livestream a camera, are you seeing the record and snapshot icons?

No. I have to force stop and open the app then it will show icons and the next time it stops showing the icons.

That sounds like it might be bug in the app (specific to your iOS version, since I don't see it).

I'n tagging the mods ( @JamesC and @ShayneS ) to call their attention to your issue.

You could also try contacting paid support (via the app). No idea if they can resolve it, but it is another way to get the defect logged. Phone support is probably better than trying chat (it avoids dealing with the bot).

Re: Manual recording and taking picture not working from Mobile app. But its working fine in Web bro

Satty — Thu, 20 Jul 2023 12:56:24 GMT

You are right because, On my wife's mobile, I don't see this issue. And She is using Version 4.5 (6272).

Sure, will call support. I already have a subscription so it should be free I assume.

Thanks