topic Re: How to change a device location in Arlo Pro 3

How to change a device location

Johnfj40 — Wed, 12 Jul 2023 19:25:37 GMT

Now that Arlo has added locations, I need to change the location of several cameras. I read the instructions labeled "How do I change the Location of my Arlo device on Arlo Secure 4.0" but it doesn't work. Step 6 states, "Click the camera name at the top of the screen. Step 7 states, Click Change Device Location. There is no change device location option when I click on the camera name. I can edit the camera name, but the displayed location cannot be changed. I have three locations set up. Any ideas on this?

Re: How to change a device location

jguerdat — Thu, 13 Jul 2023 12:59:04 GMT

I haven't tried new locations but on the Android app I see the ability to edit the camera name but below that selection is Location. I assume if a new location has been configured already, clicking on that would give you the option to choose the location desired. Have you tried that?

Re: How to change a device location

Johnfj40 — Mon, 17 Jul 2023 16:35:05 GMT

Yes, I've tried that. I can edit the camera name, but the location cannot be updated. See the screenshot below. The Location is displayed, but there's no update ability.

Re: How to change a device location

jguerdat — Tue, 18 Jul 2023 13:37:59 GMT

According to the following, it appears you don't already have a second location defined (which also needs a subscription):

https://kb.arlo.com/000062824/How-do-I-change-the-Location-of-my-Arlo-device-on-Arlo-Secure-4-0#:~:text=Tap%20the%20camera%20name%20at,have%20two%20or%20more%20Locations.