topic Re: Cameras send alerts even when disarmed since base station update in Arlo Pro 3

Cameras send alerts even when disarmed since base station update

grails — Thu, 18 May 2023 06:35:04 GMT

Over the last few days (when I believe the firmware on my base stations updated) the cameras connected to the base stations continue to send alerts even when they are disarmed. I have tried restarting the base stations and cameras but the result is the same.

Re: Cameras send alerts even when disarmed since base station update

jguerdat — Thu, 18 May 2023 12:02:56 GMT

Try toggling the notification settings in your modes and rules to see if that helps.

Re: Cameras send alerts even when disarmed since base station update

Bobby55 — Fri, 19 May 2023 03:14:40 GMT

Something has happened in the last few days, probably due to an update with bugs. My system settings have not changed at all, yet suddenly cameras that are disarmed are recording. This needs to be looked into. I notice a lot of the answers involve resetting cameras but we shouldn't have to re-set up all of the settings every time the firmware gets updated.

Re: Cameras send alerts even when disarmed since base station update

grails — Fri, 19 May 2023 05:13:32 GMT

I ended up having to remove each of the cameras and then add them back which did fix the problem.

Re: Cameras send alerts even when disarmed since base station update

RWD1 — Fri, 19 May 2023 07:08:40 GMT

Didn't work for for me, have restarted the base station, removed, re synced and re added cameras and its still going off. Driving me crazy, have had to disable the cameras all together. Hope they find a fix for this quick.

Re: Cameras send alerts even when disarmed since base station update

CanehillMike — Sat, 20 May 2023 16:12:38 GMT

I’m having the same problem. Nothing works to stop the cameras from functioning as if they are armed.

Re: Cameras send alerts even when disarmed since base station update

RichJ4678 — Sun, 21 May 2023 15:36:07 GMT

I'm also having this problem. Hopefully support can look at this.

Re: Cameras send alerts even when disarmed since base station update

Retired_Member — Tue, 23 May 2023 18:39:10 GMT

It seems that for me toggling the "Smart messages" -> "sound alerts" -> "all other ..." can make the event dissappear, though they should not be triggered when the mode is disabled/disarmed.

Something must have happened to this function...

Re: Cameras send alerts even when disarmed since base station update

Nall — Mon, 05 Jun 2023 00:54:03 GMT

Same here. Cameras, that are not armed, begin recording and send alerts every time the dog barks or any other loud noise happens. Restarting and resetting does nothing. A fix needs to be found quickly.

Re: Cameras send alerts even when disarmed since base station update

ShayneS — Mon, 05 Jun 2023 17:45:43 GMT

Hi @Nall

Are you still experiencing this issue after the latest smart hub update: 1.21.0.2_1391_8a519c8

Thanks

Re: Cameras send alerts even when disarmed since base station update

Bobby55 — Mon, 05 Jun 2023 20:18:46 GMT

I experienced this issue again this morning, with a disarmed camera recording uncommanded via audio. It is quite alarming how long this major privacy breach is taking to resolve.

Re: Cameras send alerts even when disarmed since base station update

ShayneS — Sat, 10 Jun 2023 02:03:23 GMT

Can you test this issue again with Arlo app v4.5

Re: Cameras send alerts even when disarmed since base station update

Webo2000 — Wed, 28 Jun 2023 20:11:07 GMT

I have the latest app update and this is happening to my cameras too. On pro, pro 2 and pro 3. I have 10 cameras and pay the yearly subscription. This really is not good enough for the money I have spent.

Re: Cameras send alerts even when disarmed since base station update

Webo2000 — Wed, 28 Jun 2023 20:13:25 GMT

I have the audio turned off. The microphone and speaker turned off and only the outside cameras are armed yet inside detects audio all the time !??! How is thuu ok s possible ? How and when can it be fixed. ? Thank you

Re: Cameras send alerts even when disarmed since base station update

jguerdat — Thu, 29 Jun 2023 13:10:19 GMT

Turning audio off in the camera settings won't help - you have to disable audio detection in your modes and rules.

Re: Cameras send alerts even when disarmed since base station update

ShayneS — Thu, 29 Jun 2023 16:19:09 GMT

@Webo2000

Can you also try disabling smoke/co detection here:

Launch the Arlo Secure App.

Tap Settings > Smart Notifications.
Select a compatible camera.
In the Audio Alerts section, tap Smoke/CO Alarm.