topic Re: Alro not notifying my phone/ missing movement in Arlo Pro 3

Alro not notifying my phone/ missing movement

Retired_Member — Fri, 09 Jun 2023 04:04:02 GMT

My arlo for about a month has not been notifying my phone of movement. I've un installed, rebooted. My internet connection is good. Did updates. And adjusted my phone. Everything i can think of and its still isn't working. I've had people show up at my house and it never caught them. I pay for the subscription so I feel like I should rely on it but lately I'm not so sure. If I can't figure it out I may have to switch to something other than arlo. Any help would be great before I have to switch thank you!

Re: Alro not notifying my phone/ missing movement

StephenB — Fri, 09 Jun 2023 11:29:22 GMT

@Retired_Member wrote:

My arlo for about a month has not been notifying my phone of movement.

Are you getting recordings, but no notifications? Or are recordings also missing?

Have you tried the motion detection test?

Re: Alro not notifying my phone/ missing movement

Retired_Member — Fri, 09 Jun 2023 15:19:08 GMT

So if I go into the app and go into the library they are there but nothing no notifications were sent. After I do that I will get notification for a bit then it will stop again.

Re: Alro not notifying my phone/ missing movement

JamesC — Mon, 12 Jun 2023 19:37:52 GMT

Bbraymen1,

To receive notifications the app must be active and logged in. It sounds like your mobile device may be force closing the app after a period of idle time. This is often associated with battery saving settings on the mobile device.

JamesC