topic Re: VMB4540. My base station won't hold an internet connection in Arlo Pro 3

VMB4540. My base station won't hold an internet connection

positano69 — Sat, 01 Apr 2023 16:24:37 GMT

My arlo base station which has worked for years won't hold an internet connection. All troubleshooting is complete and everything else is working. Do base stations go bad and how can I tell.

Re: VMB4540. My base station won't hold an internet connection

StephenB — Sat, 01 Apr 2023 16:30:59 GMT

@positano69 wrote:

My arlo base station which has worked for years won't hold an internet connection. All troubleshooting is complete and everything else is working. Do base stations go bad and how can I tell.

Is it showing up in your router's attached device list?

They can fail - some easy things to check are

the ethernet connection LED on your router (if it has one)
whether it is in the attached device list in the router
whether it is creating a wifi network - just look on your phone, and see if there an Arlo network in the list.

Aslo, the LED(s) on the base give some clues:

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: VMB4540. My base station won't hold an internet connection

MrHappy007 — Fri, 09 Jun 2023 12:29:52 GMT

I am having the same issue.

I have an older 4000 as well, and it works, but does not have the ability to record to a hard drive.

Both units, show up on my router device list when connected, and the LED on the 4540 is solid blue, but I can no longer connect cameras to it.

It says not found and offline in the Arlo app.

This happened without warning after several months without issues.

Again, I can still use my older 4000, so this makes not sense.

I have tried the factory reset, and the 4540 is found, but once I try connecting a camera, It disappears, all the while still showing up on my router list with a solod blue light.

Confused and frustrated.

I am guessing it has to be replaced?

Re: VMB4540. My base station won't hold an internet connection

Spanners — Sat, 10 Jun 2023 03:25:59 GMT

I have the same issue. My VB4540 stopped working. I reset it and couldn't get it back online. Blue light is on.

Went back to my older base and it is working fine.

Re: VMB4540. My base station won't hold an internet connection

jguerdat — Sat, 10 Jun 2023 12:04:15 GMT

Did you also remove the hub from your account when you reset it? Both must be done.

Re: VMB4540. My base station won't hold an internet connection

MrHappy007 — Sat, 10 Jun 2023 12:14:20 GMT

I did remove the hub from the account.

I then added it back after resetting factory setting, and it appeared right away, but as soon as I tried to re-add the first camera, it could not be found and under the devices tab, showed as offline.