topic Re: Arlo Base goes Offline in Arlo Pro 3

Arlo Base goes Offline

Socom2Fiend — Fri, 12 May 2023 19:44:18 GMT

Hi everyone.

I randomly have issues with my home base going offline (blinking orange) randomly. So when that goes offline, so do all my cameras. Usually resetting it though the app or hard reset on the home base (pulling power cable and putting it back in) seems to do the trick.

I am just wondering what causes this? It happens like every other day or so. Sometimes it goes back online on its own and other times it doesn’t. I just want to fix it because it does get annoying.

Another issue I noticed is, at times, I don’t get notifications even though the camera is online.

Any help would be great, before I end up returning these cameras. Thank you!

Re: Arlo Base goes Offline

DannyBearAgain — Thu, 11 May 2023 07:42:20 GMT

Maybe some more info could be useful.

what model is the base station?

Are you using any local storage devices in it? If so does it improve if removed?

do you have a subscription? Single or multiple?

when you try the base restart via the app do you have the base still showing online?

regards the missing notifications, are you using smart notifications or the basic push notifications?

Re: Arlo Base goes Offline

Socom2Fiend — Tue, 30 May 2023 16:56:34 GMT

Hello again,

i have model vmb4540, I did have a flash drive on the back but recently took it off too see if it helped, but it didn’t.

I have a multiple subscription

when I restart it, it’ll work again but I do have to do it on the app, and the actual base will blink orange for a bit.
I also have smart notifications on.
when it goes offline at times, it tends to fix it self sometimes too, it’ll stay offline for a few minutes then go back on.
I know this isn’t my internet because everything else stays online.

Re: Arlo Base goes Offline

Socom2Fiend — Tue, 06 Jun 2023 03:15:17 GMT

Any arlo technician in here with some advice?

if not, might just return this to Costco. Occurring too frequently.

Re: Arlo Base goes Offline

JamesC — Tue, 06 Jun 2023 23:43:43 GMT

Socom2Fiend,

I encourage you to reach out to Arlo Support to further investigate this issue. You can open a ticket with the support team by logging in to the Arlo Secure mobile app and navigating to Settings > Support.

JamesC

Re: Arlo Base goes Offline

Socom2Fiend — Mon, 12 Jun 2023 04:59:26 GMT

Seems like the only option is to call them during working hours correct? I don’t see an option to open a ticket.