topic Re: Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a in Arlo Pro 3

Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

KitWong — Fri, 05 May 2023 13:15:07 GMT

I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

Re: Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

jguerdat — Sat, 06 May 2023 14:03:57 GMT

Start by rebooting your hub. If that doesn't help, remove the camera from your account, use the following procedure to reset the camera and add it back in normally.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

KitWong — Mon, 08 May 2023 05:50:10 GMT

I have tried to troubleshoot the issue step by step, including rebooting the hub and resetting the camera. However, I am still unable to resolve the problem.

Re: Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

jguerdat — Mon, 08 May 2023 12:53:46 GMT

If you have a subscription of any sort, use Settings, Support (Center) to select your camera and start talking to official support.

Re: Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

KitWong — Tue, 09 May 2023 04:20:12 GMT

Do it mean I cannot get any supporting if they haven't a subscription 🙄

Honestly I used the camera over a year without any problem before update the firmware....

Re: Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

StephenB — Tue, 09 May 2023 10:54:21 GMT

@KitWong wrote:

Do it mean I cannot get any supporting if they haven't a subscription 🙄

Honestly I used the camera over a year without any problem before update the firmware....

Phone support requires a subscription or a camera still under warranty (which is 1 year in most places).