topic Customer service contact information in Arlo Pro 3

Customer service contact information

Pcaro — Mon, 01 May 2023 17:34:18 GMT

I have a paid Arlo Secure plan and cannot get access to their live chat. The feature thinks my account is in the EU and not the US. Has anybody ran into this? What other ways are there to get in touch with customer service? It is a great product with the worst customer

service

Re: Customer service contact information

jguerdat — Tue, 02 May 2023 13:19:02 GMT

Where was your account first set up? If it was originally created in the EU (or if a VPN connected to an EU server), you'd have to remove all devices and create a new account in the US to get the location set up properly.

Re: Customer service contact information

Pcaro — Tue, 02 May 2023 13:39:46 GMT

The account was originally created in the US. Not sure how it is now connected with the EU. Just need to find a way to contact Arlo. They don’t post any phone numbers or email addresses

Re: Customer service contact information

JamesC — Tue, 02 May 2023 19:40:37 GMT

Pcaro,

Are you using the same e-mail address that you're using here on the community?

Are you contacting support using the Arlo Secure mobile app under Settings > Support?

JamesC

Re: Customer service contact information

Lemonchick — Mon, 08 May 2023 16:34:35 GMT

it was difficult to find. I somehow found someone here who had it.

Re: Customer service contact information

jguerdat — Sat, 06 May 2023 13:33:31 GMT

Doesn't matter since they won't talk to you without a subscription. If you have a sub, all you have to do is to use Settings, Support (Center) to select your device and get the phone number there.

Re: Customer service contact information

Lemonchick — Sat, 06 May 2023 16:05:19 GMT

Yeah. I had found the number and provided it. No matter where I was looking in my app for subscription, I couldn't find the number. But, all good, because I have it now.