topic Re: Camera not participating-double billing model VMS4240b-10 in Arlo Pro 3

Camera not participating-double billing model VMS4240b-10

Doublebilling — Thu, 27 Apr 2023 14:00:31 GMT

In Feb 27 2023 I was charged $119.88 for annual Arlo Secure. I was also charged $13.90 in March 21 and April 21 . My account says “0 plans participating “.

question 1- how do I get camera added to plan. The instructions I found were outdated and did not match with views on my device.

question 2 -how do I get reimbursed or refund for the 2 additional payments I was charged after I had the yearly plan.

question 3- how do I make sure I am not continuing double billed in the future.

I have the Pro3 cameras.
Frustrated Cathy

Re: Camera not participating-double billing model VMS4240b-10

JamesC — Thu, 27 Apr 2023 19:49:23 GMT

Doublebilling,

I recommend reaching out to the Arlo Support team using the Arlo Secure mobile app to further investigate this issue.. You can find support contact information under Settings > Support

JamesC

Re: Camera not participating-double billing model VMS4240b-10

Doublebilling — Thu, 27 Apr 2023 23:53:18 GMT

James C

Are you referring to asking the Chat? I have tried that several times and do not get the response that I need. All of the instructions are for older versions. I need instructions for current app. Please! I have been trying to get this resolved all day long!

thank you.