topic Re: Missing recording in Arlo Pro 3

5-10 minute gaps in the recordings

Jwmjr — Wed, 19 Apr 2023 17:17:16 GMT

I’m getting 5-10 minute gaps in the recordings. How do I fix this?

Re: Missing recording

StephenB — Wed, 19 Apr 2023 14:27:21 GMT

@Jwmjr wrote:

I’m getting 5-10 minute gaps in the recordings. How do I fix this?

Do you have the CVR subscription? Or are you talking about something else?

Re: Missing recording

Jwmjr — Thu, 20 Apr 2023 01:00:35 GMT

Have a subscription. It will record someone coming in but doesn’t show anyone leaving.

Re: Missing recording

jguerdat — Thu, 20 Apr 2023 12:42:27 GMT

But WHICH subscription - a Secure plan or a CVR sub? Seeing a gap in recordings implies you have a CVR sub.

If you just have a Secure plan for cloud recordings, the issue of not recording a person leaving may be due to various things such as the exact camera placement and motion sensitivity settings as well as the direction that the person happens to go. The PIR sensors work best when motion is across the FOV, not directly to or from the camera. Have you tested this yourself?

Re: Missing recording

StephenB — Thu, 20 Apr 2023 12:44:11 GMT

@Jwmjr wrote:

Have a subscription.

Which subscription?

Arlo Secure?
Or Continuous Video Recording????

@Jwmjr wrote:

It will record someone coming in but doesn’t show anyone leaving.

Assuming Arlo Secure, the recordings start when the camera detects motion.

How far is the camera from the path the person is taking?

Do you have activity zones set up for the camera?

Have you tried using the motion detection test along that path?

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera