topic Re: Solar Panel taking Cameras offline in Arlo Pro 3

Solar Panel taking Cameras offline

KeithA1974 — Tue, 03 Jan 2023 13:56:13 GMT

Hi all

I installed Arlo solar panels, not copies, and they were working fine until recently. They have both started taking the cameras offline. Once thay are unplugged from the camera, the cameras are fine. Does anyone have a solution, or is it a case of return them. FYI I have a third camera without a solar panel, I hooked it up to them and it also went offline.

Thanks

Re: Solar Panel taking Cameras offline

Streak2 — Tue, 03 Jan 2023 18:15:08 GMT

Try and charge your cameras to 100% using the mains and then reattach the panels.

Re: Solar Panel taking Cameras offline

KeithA1974 — Sat, 07 Jan 2023 10:49:05 GMT

Tried this, worked initially, then same thing happened, both cameras at 95%. Interestingly enough, this was after heavy rain both times, which leads me to think the panels may not be that waterproof. Now both cameras work but they don't have the solar panel icon in the bottom.

Re: Solar Panel taking Cameras offline

ShayneS — Wed, 25 Jan 2023 22:09:31 GMT

Are you still experiencing this issue?

Re: Solar Panel taking Cameras offline

felixoh — Wed, 01 Feb 2023 20:45:10 GMT

I am having this issue still. Changed to a different camera, numerous fully charged batteries. Using an Arlo Pro 3 with Arlo solar panel. It appears the firmware was updated recently, could that be root cause?

Re: Solar Panel taking Cameras offline

ShayneS — Fri, 03 Feb 2023 19:58:20 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Solar Panel taking Cameras offline

layman271 — Tue, 04 Apr 2023 01:49:30 GMT

hmm, I wonder if I am having the same problem. My camera has been going offline and I've had to reset it multiple times and it only stays online for a few minutes. I recently hooked up a solar panel. the camera has been in the same place with no problem for a year.

Re: Solar Panel taking Cameras offline

StephenB — Tue, 04 Apr 2023 12:17:32 GMT

@layman271 wrote:

hmm, I wonder if I am having the same problem. My camera has been going offline and I've had to reset it multiple times and it only stays online for a few minutes. I recently hooked up a solar panel. the camera has been in the same place with no problem for a year.

Try disconnecting the panel, and see if the problem resolves.

Re: Solar Panel taking Cameras offline

Fleksjon — Sun, 07 May 2023 14:38:26 GMT

I have the same problem. Fully charged lasts for some hours. But then it gets disconnected.

Re: Solar Panel taking Cameras offline

ShayneS — Tue, 09 May 2023 20:25:22 GMT

@Fleksjon