topic Unable to view videos since cancelled subscription because of marketing app popup that I can't close in Arlo Pro 3

Unable to view videos since cancelled subscription because of marketing app popup that I can't close

PaigeHI — Thu, 09 Feb 2023 23:44:55 GMT

Today is first day of no subscription after I cancelled it. Unable to view my videos being made today because of a popup marketing window in Library that has no x button and I can not close it. Can't view videos until that popup is closed. The popup marketing window wants me to resubscribe to Smart. How do I get rid of that popup?

Re: Unable to view videos since cancelled subscription because of marketing app popup that I can't c

DannyBearAgain — Thu, 09 Feb 2023 23:53:25 GMT

Nil subscription usually means no cloud storage or customer support.

Are you trying to access the Base station storage?

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recordings

Re: Unable to view videos since cancelled subscription because of marketing app popup that I can't c

PaigeHI — Fri, 10 Feb 2023 22:57:12 GMT

Thank you, DannyBearAgain. I used the link and now have videos from direct storage. However, I have to tap each one before I see a video, instead of having a whole page of video pictures to choose which ones to view. Is there a solution to that?

Re: Unable to view videos since cancelled subscription because of marketing app popup that I can't c

StephenB — Fri, 10 Feb 2023 23:12:34 GMT

@PaigeHI wrote:

However, I have to tap each one before I see a video, instead of having a whole page of video pictures to choose which ones to view.

One of the disadvantages of direct access to local storage is that there are no thumbnails.

Re: Unable to view videos since cancelled subscription because of marketing app popup that I can't c

DannyBearAgain — Fri, 10 Feb 2023 23:53:27 GMT

@PaigeHI

You need to read the article carefully, as @StephenB stated no thumbnails are just one of the reduced features of using direct storage.

I guess arlo would not want you to have comparable features to cloud storage without paying continuously for subscription.