topic Re: Arlo Pro 3's VMB4050 Hub black screen live view in Arlo Pro 3

Arlo Pro 3's VMB4050 Hub black screen live view

LarryLion — Wed, 08 Feb 2023 12:10:28 GMT

Does anybody know why I only get a black screen on my live view with my Arlo Pro 3's? I've run updates, uninstalled and reinstalled Arlo Secure App on my Android phone but still black screen. I can view videos from the library no problem but I cannot get live view that isn't black screen with sound. This is a recent issue. Does anyone have any suggestions how to fix?

Anytime I contact Arlo support the responses I get don't address the questions I've asked.

Re: Arlo Pro 3's VMB4050 Hub black screen live view

jguerdat — Wed, 08 Feb 2023 12:55:37 GMT

Have you rebooted the phone as well as tried a different one?

Re: Arlo Pro 3's VMB4050 Hub black screen live view

LarryLion — Thu, 09 Feb 2023 02:50:23 GMT

Hello jguerdat and thank you for your reply. I have rebooted my phone but haven't been able to try another phone yet. Also this is only happening to my arlo pro 3 cameras and not my essentials. No idea why that would be.

Re: Arlo Pro 3's VMB4050 Hub black screen live view

jguerdat — Thu, 09 Feb 2023 15:00:33 GMT

You can also try using a computer browser aimed at my.arlo.com to see if that's different. If nothing helps, use Settings, Support, select your camera type to get to the official support folks.

Re: Arlo Pro 3's VMB4050 Hub black screen live view

LarryLion — Fri, 10 Feb 2023 16:05:08 GMT

Thank jguerdat for your suggestion. I'll check it out.