topic Re: There was a problem trusting this device in Arlo Pro 3

There was a problem trusting this device

chadch — Sat, 28 Jan 2023 15:51:44 GMT

I had my iPhone repaired, and ultimately they gave me a new phone and I named it the same name as my old phone. When I logged back int My Arlo, it tried to send a push notification to "Chads iPhone 12 Pro" which is the name of my old phone and is also what I named my new phone. I never got any notification on my new phone. I opted to get the code through email and when plugged it into the My Arlo app and tried to trust the device it said "There is a problem trusting this device, Try..." When I look at two step verification there is an entry for "Chads iPhone 12 Pro" which there is no option to delete.

Anyone encountered this situation where they had a different phone with the same name getting it trusted?

Re: There was a problem trusting this device

JamesC — Tue, 31 Jan 2023 00:17:45 GMT

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

Re: There was a problem trusting this device

LKaz — Mon, 20 Mar 2023 21:38:04 GMT

I'm having this same issue. Had arlo configured for my email and phone. Received a new phone, removed the old, and still receiving the error when trying to create the new phone as a trusted device. Able to access by selecting "Don't Trust", but this is only a workaround, not a solution the problem. Please advise.