topic Re: Base unit keeps losing connection in Arlo Pro 3

Base unit keeps losing connection

Donkey31 — Sun, 22 Jan 2023 11:15:34 GMT

My base unit frequently flashes orange. Sometimes it is blue but it doesn't stay blue for long. I have got the Arlo Pro 3 cameras connected to it. The base unit is sat next to the router so it is definitely within range of it. I have done the updates and a factory reset of the base unit. Any suggestions for how to keep the light on blue please would be appreciated. Thanks

Re: Base unit keeps losing connection

Donkey31 — Sun, 22 Jan 2023 11:18:32 GMT

The base unit model is : VMB4540

Re: Base unit keeps losing connection

jguerdat — Sun, 22 Jan 2023 14:58:52 GMT

Based on this:

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

it would appear that a camera is having issues staying connected. However, I have seen the amber flash when the hub is apparently having some sort of issue staying connected to the servers (I can't prove that - I suppose it's possible the hub is rebooting but I always catch it in the middle of the process, not when it initially happens).

When flashing amber, have you used the app to check what is displayed for all devices? Are they all offline or is just a camera offline?

Re: Base unit keeps losing connection

Donkey31 — Sun, 22 Jan 2023 17:36:37 GMT

All the cameras are offline when the base unit is flashing orange.

Re: Base unit keeps losing connection

jguerdat — Mon, 23 Jan 2023 15:14:46 GMT

Use Settings, Support, choose your camera and contact support to see what they may come up with.