topic Re: Deleted Video in Arlo Pro 3

Can I retrieve Deleted Videos

dfwcvg — Fri, 20 Jan 2023 21:12:29 GMT

I have Premier plan. I deleted all the videos for Jan 15, 2023.... now it's Jan 19, 2023.... is there any way to restore the videos from Jan 15, 2023?

Re: Deleted Video

StephenB — Thu, 19 Jan 2023 19:40:00 GMT

@dfwcvg wrote:

I have Premier plan. I deleted all the videos for Jan 15, 2023.... now it's Jan 19, 2023.... is there any way to restore the videos from Jan 15, 2023?

No, unfortunately there isn't.

Re: Deleted Video

dfwcvg — Thu, 19 Jan 2023 20:38:28 GMT

It goes to the cloud, so it's still there and Arlo Security folks should be able to retrieve it upon request within limits.

Re: Deleted Video

DannyBearAgain — Thu, 19 Jan 2023 22:41:26 GMT

When you delete something that data space is written over by another data set.

If you have a base station setup with backup storage for triggered recordings they should be recoverable.

Re: Deleted Video

StephenB — Fri, 20 Jan 2023 13:18:54 GMT

@dfwcvg wrote:

Arlo Security folks should be able to retrieve it upon request within limits.

Unfortunately, no. Though you are welcome to try phone support (this is user forum, and neither @DannyBearAgain nor I work for Arlo).

Re: Deleted Video

jguerdat — Fri, 20 Jan 2023 13:50:25 GMT

Wasn't there a recent thread about folks always deleting files and disagreeing with my comment to NEVER delete because of exactly this issue?