topic Re: VM4540 Base station connects then disconnects in Arlo Pro 3

VM4540 Base station connects then disconnects

Goldfish69 — Tue, 21 Jan 2020 08:08:45 GMT

I bought the Arlo Pro 3 for my barracks room because of break ins/assaults/petty theft on my base and I wanted to feel safe while living here. The WiFi network I have is built in into the barracks and you have to sign up via a third party group therefore there is no actual router. I've set up the base station online with the MAC address, however my device will show a blue light for about 30 seconds then blink amber. My Arlo app is unable to find the base station. Does anyone know if I can set up my base station through the barracks wifi, or do I need to buy a router? Any help is much appreciated!!

Re: VM4540 Base station connects then disconnects

michaelkenward — Tue, 21 Jan 2020 11:22:08 GMT

You need to be able to plug the Pro 3 hub into an Ethernet connection.

Do you have a wifi extender that connects back to your wifi source?

Re: VM4540 Base station connects then disconnects

Goldfish69 — Tue, 11 Feb 2020 12:18:52 GMT

I bought a router and set up the base station by connecting the station to the modem. (Router only has one Ethernet cable that connects to the modem). The base station has a solid blue light however the app does not recognize the base station. What do I do from here? Is there anyway for me to set this up?

Re: VM4540 Base station connects then disconnects

StephenB — Tue, 11 Feb 2020 12:56:56 GMT

@Goldfish69 wrote:
I bought a router and set up the base station by connecting the station to the modem. (Router only has one Ethernet cable that connects to the modem). The base station has a solid blue light however the app does not recognize the base station. What do I do from here? Is there anyway for me to set this up?

What modem are you using (manufacturer and model number)?

Re: VM4540 Base station connects then disconnects

michaelkenward — Tue, 11 Feb 2020 14:12:23 GMT

And what is this router with only one Ethernet port? Make and model again.

Re: VM4540 Base station connects then disconnects

Goldfish69 — Tue, 11 Feb 2020 19:11:46 GMT

The router is from Spectrum, model number is E31U2V1. The manufacturer is Ubee

Re: VM4540 Base station connects then disconnects

Goldfish69 — Tue, 11 Feb 2020 19:23:36 GMT

https://www.ebay.com/i/153765650094?chn=ps&norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&itemid=153765650094&targetid=860671600301&device=m&mktype=pla&googleloc=9030938&poi=&campaignid=6469750489&mkgroupid=90646951122&rlsatarget=pla-860671600301&abcId=1141176&merchantid=6296724&gclid=EAIaIQobChMIxbb68JrK5wIVoB6tBh2hrwsdEAQYAiABEgLHuvD_BwE

That's the set up I have. Router on the left and modem on the right. The modem has all the Ethernet ports. Router has two ports for a phone cable and one Ethernet port for the modem.

Re: VM4540 Base station connects then disconnects

michaelkenward — Tue, 11 Feb 2020 19:41:08 GMT

@Goldfish69 wrote:
The router is from Spectrum, model number is E31U2V1. The manufacturer is Ubee

That is not a router, it is a "gateway", effectively a modem with a bit for a phone.

What you call the modem, the one with the array of LAN ports on the back, is the router.

How is all this wired together?

It should be:

phone line > modem (E31U2V1) > router

You then plug the Arlo base station into the router.

Re: VM4540 Base station connects then disconnects

Goldfish69 — Wed, 12 Feb 2020 12:04:12 GMT

Thank you for the clarification. I plugged the base station into the router and still no luck. The app still cannot find the base station which is showing a solid blue light.

Re: VM4540 Base station connects then disconnects

StephenB — Wed, 12 Feb 2020 13:41:53 GMT

@Goldfish69 wrote:
Thank you for the clarification. I plugged the base station into the router and still no luck. The app still cannot find the base station which is showing a solid blue light.

Try using a PC browser ( https://my.arlo.com ) instead of using the app.

Re: VM4540 Base station connects then disconnects

michaelkenward — Wed, 12 Feb 2020 15:07:17 GMT

@Goldfish69 wrote:
....the base station which is showing a solid blue light.

This says that the base station has an Internet connection.

As @StephenB says, try a browser.