topic Re: VMB4540r2 no longer recording locally in Arlo Pro 3

VMB4540r2 no longer recording locally

Leobon — Mon, 02 Jan 2023 22:20:53 GMT

Hi, it appears that the local recording issues are back. Firmware update from the 12th of December stopped this functionality across all Arlo non subscribers. Update on 17th of December restored that functionality, however all recording stopped again since the 22nd of December and can't seem to get any video saved on drive any longer.
Anyone from Customer care or the engineering team able to assist or shed some light on the issue?
This is occurring on arlo pro 3 which are not part of the EOL policy for the time being, so it's extra concerning as it has been almost a whole month of no recordings unless you are a subscriber.

Thanks for your help.

Re: VMB4540r2 no longer recording locally

Leobon — Tue, 03 Jan 2023 18:40:47 GMT

All of a sudden after a whole day of no success, today all my past recordings appeared on the hub and drive. Is there any instability on drive/local recording interface that prevents files from being displayed from one day to the other?

Thanks

Re: VMB4540r2 no longer recording locally

jguerdat — Wed, 04 Jan 2023 15:14:12 GMT

I've found that the latest Android app (4.0.2) sometimes needs to be force closed so local recordings (and other things) work properly. Have you tried that when they're not available?