topic Re: Pro Cameras in Arlo Pro 3

cannot log into my account. no notification to trust device

JPA57 — Tue, 03 Jan 2023 20:32:43 GMT

I cannot log into my account. Whether on my Iphone, Ipad, or computer, it says each is not a trusted device and will send a push notification, but none is ever received. I tried creating a new account, but that was not allowed as my name already exists. What can I do?

Re: Pro Cameras

StephenB — Sun, 01 Jan 2023 18:02:10 GMT

@JPA57 wrote:

I cannot log into my account. Whether on my Iphone, Ipad, or computer, it says each is not a trusted device and will send a push notification, but none is ever received.

Have you tried email notification?

Re: Pro Cameras

JPA57 — Sun, 01 Jan 2023 20:08:36 GMT

Email is not an option on the login screen and I can’t login to change settings

Re: Pro Cameras

StephenB — Mon, 02 Jan 2023 11:41:12 GMT

@JPA57 wrote:

Email is not an option on the login screen and I can’t login to change settings

If you are using a PC (my.arlo.com), you'll see "Try Another Verification Method" at the bottom of the screen (after you enter your credentials):

Click on it, and you should see email as an option.

Re: Pro Cameras

JPA57 — Mon, 02 Jan 2023 15:32:00 GMT

This worked! Thanks for the tip.