Direct Storage not saving in my library

Cano78619 — Thu, 29 Dec 2022 18:00:08 GMT

I have direct storage activated and it is recording on to my USB drive but it is not saving the 30 days of files in my library, what do you suggest I do? The only way I can access my videos is the remove the USB drive and connect it to my computer.

I have reformatted the USB drive and it is working properly but not saving in the library. Under the library tab it shows this month with no recordings and doesn't give me an option to select the base unit or camera recordings. Automatic overwriting is active and I have confirmed I have 90% free space in the USB.

Any suggestions on how to get the 30 day recording feature to work?

@hardwareVMB4540r2

@firmware 1.20.4.1_1311_d606780

Re: Direct Storage not saving in my library

jguerdat — Fri, 30 Dec 2022 17:31:20 GMT

First, do you have a subscription or are you using local storage to avoid that?

Have you rebooted the hub as well as rebooted the phone and reinstalled the app? Are you using the app or the web client? Only the app gives you direct access to local recordings.

topic Re: Direct Storage not saving in my library in Arlo Pro 3

Direct Storage not saving in my library

Re: Direct Storage not saving in my library