topic Re: Grant Access Not Working in Arlo Pro 3

Grant Access Not Working

hnguyen8209 — Fri, 23 Dec 2022 02:44:29 GMT

I am not able to grant access despite trying all of the suggestions (adding/removing again and again, creating 4 accounts total to invite, accepting invite on desktop and on mobile). I am running out of ideas. I granted access and I can see that it has been accepted (not pending); yet there are no devices when the friend's account is logged in. Again, I tried this on 4 different emails and all of them do not show any shared devices. I have difference devices and I tried to share/unshare them: Chime, Doorbell, Pro 3 Floodlight, Pro 4. Any other suggestions?

Re: Grant Access Not Working

jguerdat — Fri, 23 Dec 2022 13:47:10 GMT

Everyone using the same version app?

Re: Grant Access Not Working

hnguyen8209 — Mon, 26 Dec 2022 04:03:41 GMT

Yes, they should be. My main account has been using an android. My friend uses an iPhone but we made sure it is the latest version. Tried to add / accept on both phones and also using a web browser on my laptop. I am not able to get any of my cameras shared to friend's account despite the Grant Access STATUS showing ACCEPTED.

Re: Grant Access Not Working

weekscorp — Mon, 26 Dec 2022 04:43:00 GMT

I am having the same problem. Please help.

Re: Grant Access Not Working

hnguyen8209 — Mon, 26 Dec 2022 04:48:41 GMT

Do you think thid has something to do with different physical locations ? I have 8 cameras and they are in 3 different physical locations. I noticed that when I put the cameras in the 3rd location, I do not get push notifications (tho I can get email notifications when it detects motion). Again, I tried to change options but I will not get push notifications even if I see the recordings in the library. Im not sure if it's because I pay for 1 plan but have cameras in different locations and this affects the sharing of devices in some way. I can't think of another reason why i can't share access to cameras. I tried to share diff cameras in diff locations but this did not solve the issue.

Re: Grant Access Not Working

weekscorp — Mon, 26 Dec 2022 04:57:59 GMT

I doubt it. My Arlo cameras are all in the same location. I have successfully granted access to a friend in the past. I think this is a new problem for new shares. Probably something Arlo needs to fix.

Re: Grant Access Not Working

StephenB — Mon, 26 Dec 2022 11:38:24 GMT

@weekscorp wrote:

I doubt it. My Arlo cameras are all in the same location. I have successfully granted access to a friend in the past. I think this is a new problem for new shares. Probably something Arlo needs to fix.

Have you seen this?

https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-Pro-2/m-p/1889396#M1813

Re: Grant Access Not Working

weekscorp — Tue, 27 Dec 2022 14:54:19 GMT

The information in that last link seems to be correct. The app and web interface for my account needed to be updated. I wish that was more clear. My shared cameras now show up in the Android app... Although, it is still not showing in the web interface.